Assistant Manager

2 weeks ago

Gurugram, India Policybazaar.com Full time

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.



Job Description – Manager Operations Sales – Contact Centre

What we are looking for in a candidate

 Responsible for managing the operations seamlessly and timely SLA delivery along with

maintaining high levels of employee and customer satisfaction

 Tele-Sales

 Establish & Manage Relationships / Engagement with the Clients.

 Oversight of team – organizes resources, sets goals, call out strategy from Executives and client

on a day to day basis, reporting responsibilities

 Managing day to day Sales targets (B2C Sales)

 Responsible for following agreed governance model, escalation & communication plan

 To ensure team members achieve agreed standards in relation to their job assignments.

 To ensure training of new staff on the corporate policy rules to be adhered to

 To ensure that the buddy system is put in place to maintain the operation with minimal

disruption in times of annual leave/sick leave/study leave and daily working hour schedules

 To monitor and document work schedule of staff and absences.

 Build strong partnership with the client by growing and nurturing the existing relationships to

ensure operational cohesion & effective foundation for future growth

 Taking weekly and monthly calls with clients to understand the expectations from the teams and

  • provided updates



ISMS Responsibilities:

 Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and

serve users authorized by Function Heads;

 Provide technical consulting assistance to Function Heads so that information systems can

be built and run to best meet business objective;

 Ensure the safeguarding of information in their possession;

 Accepts responsibilities for the operation and protection of information assets; and

 Perform the work as delegated by the by the Function Head


Qualifications


  • Bachelor's degree or equivalent experience in Business
  • 10+ years' of sales experience
  • Excellent written and verbal communication skills

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