Urgent Hiring For International Voice Process in Hyderabad

3 weeks ago

Hyderabad, India Sahasya Global Solutions Full time

Job Description

Urgent Hiring for International Voice process

Min 1 Year to 8 Years of experience into international calling

Qualification: 10+2/ 10+3/Graduates /PG

Location: Hyderabad - Knowledge city

Mode: Work From office

Working days: 5 Working days in a week and 2 Week offs

Job Summary: The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.

Essential Duties and responsibilities:

  • Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers.
  • Provide assistance with product or service inquiries and problem resolution.
  • Maintain professionalism and empathy, ensuring a positive customer experience
  • The candidate would be working on a tool where he would be making outbound calls to various financial institutes, collecting certain information, and updating the same in the tool.
  • Excellent communication skills are a basic requirement.
  • The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.
  • An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.
  • Flexible to work in Night shift (US timing)

Desired Candidate Profile

  • UG/Graduate with 1-8 years of experience in International Voice Process (UK & US) or similar roles.
  • Strong communication skills with excellent verbal fluency in English language.
  • Ability to work on night shifts (24/7) with flexibility to adapt to changing schedules.
  • Proficiency in handling international calling processes, including outbound calls if required.

Other Benefits:

  • Medical Benefits
  • Night Shift allowance
  • Internet Allowances
  • 2 Way Cab facility (Home Pick & Drop)
  • Food facility(Free)

***References are highly appreciated***

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Client industry you are hiring for: BPM / BPO

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