
Urgent Hiring For International Voice Process in Hyderabad
3 days ago
Job Description
Urgent Hiring for International Voice process
Min 1 Year to 8 Years of experience into international calling
Qualification: 10+2/ 10+3/Graduates /PG
Location: Hyderabad - Knowledge city
Mode: Work From office
Working days: 5 Working days in a week and 2 Week offs
Job Summary: The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.
Essential Duties and responsibilities:
- Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers.
- Provide assistance with product or service inquiries and problem resolution.
- Maintain professionalism and empathy, ensuring a positive customer experience
- The candidate would be working on a tool where he would be making outbound calls to various financial institutes, collecting certain information, and updating the same in the tool.
- Excellent communication skills are a basic requirement.
- The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.
- An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.
- Flexible to work in Night shift (US timing)
Desired Candidate Profile
- UG/Graduate with 1-8 years of experience in International Voice Process (UK & US) or similar roles.
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on night shifts (24/7) with flexibility to adapt to changing schedules.
- Proficiency in handling international calling processes, including outbound calls if required.
Other Benefits:
- Medical Benefits
- Night Shift allowance
- Internet Allowances
- 2 Way Cab facility (Home Pick & Drop)
- Food facility(Free)
***References are highly appreciated***
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Client industry you are hiring for: BPM / BPO
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