Customer service operator
4 weeks ago
Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs). Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate escalations, SLA tracking, and quality audits within support workflows. Provide structured annotations and datasets to improve LLM training and evaluation. Required Qualifications: Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, Service Now, Jira, or equivalents). Strong attention to detail and ability to spot weaknesses in AI-generated workflows. Understanding of how operational data is used to train and evaluate LLMs. Excellent written English for creating training-quality datasets and validating AI outputs. Perks of Freelancing with Turing: Remote-first and flexible work environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs. Offer Details: Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST). Engagement Type: Contractor / Freelancer (no medical or paid leave). Duration: 1 month (possible extension). About Turing: Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P& L
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Customer Service Operator
4 weeks ago
India Turing Full timeRole Overview:We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management. In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs).Your work will focus on recreating real-world support scenarios, validating...
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Manager - Customer Service Operations
6 days ago
Pune, India Tata Communications Limited Full timeJob Description Job Description Job Description: Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and...
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Customer Service Operations Manager
4 hours ago
Mumbai, Maharashtra, India, Maharashtra IGP Full timeJob Summary:The Customer Care Operations Manager is responsible for overseeing the daily operations of the customer service team, ensuring a high standard of customer support, implementing process improvements, and managing key performance metrics. This role plays a pivotal part in enhancing the customer experience, maintaining service level agreements...
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Head of Service Operations
2 days ago
Hyderabad, Telangana, India, Telangana SRINIVASA SALES & SERVICE PRIVATE LIMITED Full timeQualification: Qualification: Diploma / B.Tech – Mechanical / Electrical / AutomobileExperience : > 15 years in relevant industry - Construction Equipment; Heavy Engines, Generators etc., Job Summary: Accountable for working cross-functionally to support and transform the service channel, ensuring they utilize the latest technology and provide a world...
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Customer Service
2 days ago
Gurugram, Gurugram, India NatWest Group Full timeJob Description Join us as a Customer Service & Operations Analyst - Join us for a walk-in drive on 12th April 2025, from 10 am to 12 pm at our tower b, unitech infospace, sector 21, Gurugram office - In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs - You'll be...
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India WadzPay Full timeAbout Wadz Pay Wadz Pay, founded in 2018 in Singapore, is a leading global blockchain-based payments technology provider committed to driving financial inclusion and revolutionizing the virtual asset landscape. The company offers a secure, efficient, and transparent Saa S platform for payment solutions catering to both businesses and consumers. Wadz Pay...
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India Wadzpay Full timeAbout WadzPAY Pte. Ltd. WadzPay is a FinTech startup developing adigital currency payments platform that leverages Blockchain technology. We aimto drive financial inclusion and improve the lives of underbanked and unbanked consumers and merchants while leading the charge in the digital payments revolution. If you want to find out more, visit us at Position...
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Customer service
7 days ago
India EcoOrigin Full timeWe're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down. Key Responsibilities Sales & Consultation: Engage with potential customers through various channels (phone, email, face-to-face, etc.). Conduct consultations to understand customer needs and recommend suitable products and solutions. Customer...
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Customer Service
3 weeks ago
India Pearson Full timeJob Category Go To Market Pearson VUE www pearsonvue com is the global leader in computer-based testing for information technology academic government and professional testing programs around the world Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world s most comprehensive...
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Customer Service Operations Officer
8 hours ago
Bengaluru, India ANZ Full timeJob Description About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical...
