Principal Solutions Consultant

3 weeks ago

bangalore, India Zendesk Full time
Job Description

At Zendesk, we are looking for a highly skilled and experienced Principal Solutions Consultant to join our dynamic and collaborative team in Bangalore, India. As a trusted advisor and technical guru, you will play a crucial role in demonstrating the value of our solutions to our prospective and existing customers. This is a unique opportunity to work with a world-class organization that is dedicated to ensuring exceptional customer experiences.
 

What you get to do every day:

  • Understand customers' unique and complex business requirements and map them to Zendesk's suite of software solution offerings.

  • Deliver flawless solution demonstrations that highlight the business value of our products.

  • Collaborate with the sales team to develop and implement the pre-sales strategy.

  • Provide deep product and industry knowledge to guide the extended team throughout the sales cycle.

  • Use your expertise in the field to come up with innovative solutions and solve problems creatively.

What you bring to the role:

  • Deep experience working with Mid-Market/ Enterprise customers in a client-facing commercial role.

  • Excellent interpersonal, communication, persuasion, and presentation skills.

  • Passion for storytelling and the ability to engage and captivate audiences.

  • Strong knowledge of Enterprise SaaS applications, software architectures, and web technologies.

  • Strong understanding of Agile principles and the ability to effectively communicate with a wide range of individuals involved in the project.

  • Proven track record in leading RFI and RFP processes, as well as managing Pilots and Proof of Concepts.

  • Thrive in a dynamic environment that requires flexibility and agility.

  • Must be currently living or willing to relocate to Bangalore, Karnataka

Even better if you also have...

  • Experience in customer service, customer contact centers, customer service software, ITSM, or conversational A.I.

  • 7+ years of Mid-Market/Enterprise software solutions experience.

  • Domain expertise in Customer Experience (CX) or other industry verticals.

  • Technical knowledge in web/scripting technologies, HTML, CSS, JavaScript, and SaaS applications.

#LI-MJ1

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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