Principal Consultant

1 week ago


bangalore, India Three Across Full time

Principal Consultant – Service Now Tech Lead


Responsibilities:

  • You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
  • Mentor and lead a team of developers.
  • Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
  • Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
  • Reviews design and code per sprint to ensure quality.
  • Creation and customization of complex workflows and custom workflow activities.
  • Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
  • Contribute and review to user stories.
  • Build and maintain technical documentation.
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Develop a keen understanding of the products we implement and client business.
  • Provide production support and be able to resolve problems under pressure.
  • Assists in project estimation.
  • Participate in regular Knowledge Transfer sessions with ServiceNow Developers
  • Stay current with new and updated capabilities of the ServiceNow Platform
  • Coordinate upgrades to Production and Sub-Production instances
  • Coordinate sub-production testing, evaluation, and regression remediation
  • Participate in blueprinting workshops and contribute with documentation and effort estimation.
  • Support COE in continuous development of training paths for professional advancement.
  • Contribute to ongoing definition of best development and solution practices.
  • Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you

Minimum Qualifications

  • Relevant experience ServiceNow Development
  • Demonstrate prior experience in leading client projects as a technical lead.
  • Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.)
  • Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
  • Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
  • Excellent communication Skills for client facing roles.
  • Good management, analytic, problem solving & interpersonal skills
  • Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills:

  • Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..


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