Quality Assurance Specialist

7 days ago

Pune, India NCS Group Full time
About the jobExtraordinary careers start hereNCS , a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specializations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation.About NCS IndiaNCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy & Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey. For more information, visit role is only the beginningWe’re searching for a Quality Assurance and Reporting Analyst to be part of our diverse team of talent here at NCSIf you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to talk with you

What will you be expected to do?Job Description – Quality assurance and reporting analyst – IDCResponsibilities:Quality AssuranceDevelop, implement and maintain QA procedures to ensure quality standards are met.Conduct quality review, identify delivery quality & compliance gaps, and ensure these gaps are addressedMaintain detailed documentation of QA activities, review results and quality issuesPrepare and present assurance review report to management on quality metrics and initiativesCollect and analyse data from operation processes to identify trends, issues and areas of improvementParticipate in continual improvement initiatives and suggest improvements based on analysis and feedbackWork closely with cross IT functional teams and stakeholders to address quality issuesReportingPlan, develop and maintain reports for multiple stakeholdersConsolidate data and reportsAnalyze and provide insights on data and reports with call-outs as requiredUpdate release and operations calendarUpdate and maintain documentation or websitesExperience:Minimum 2 years’ relevant experience in IT process assurance, quality management or related fieldExtensive experience in

Project Management or IT Service Management framework and processesProfessional certification in ITIL, PMP or CISA will be added advantageAdvanced knowledge of MS Excel and MS PowerpointHands on experience with at least one ITSM toolKeen attention to detailProven analytical and problem solving skillsExcellent communication (verbal and written) skillsAble to effectively communicate complex process issues to various stakeholdersEffective presentation skillsAutonomous and self-motivatedWell organized

Ready to start your extraordinary journey with NCS?

Send us your resume at with the position name in the subject line.

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