International Voice
3 weeks ago
FLY CONSULTING SERVICES is a promising placement company, operating mainly in the regions of Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We have been offering a wide range of staffing and placement solutions across different industries, private, public sectors, and for companies of all sizes. We aim to connect our clients with the best prospects and provide applicants with suitable career opportunities.
Job Overview
FLY Consulting Services is seeking a talented and experienced International Voice professional to join our team. As an International Voice representative, you will be responsible for delivering exceptional customer service to our international clients. This is a full-time position based in Hyderabad, Telangana, India, and the ideal candidate should have 1 to 3 years of experience in a similar role.
Qualifications and Skills
1 to 3 years of experience in an International Voice or Customer Service roleExcellent communication skills, both verbal and writtenStrong problem-solving and decision-making abilitiesAbility to handle high-volume inbound and outbound callsKnowledge of voice process and call center operationsCustomer-focused with a passion for delivering exceptional service
Roles and Responsibilities
Handle international inbound and outbound voice calls regarding customer queries and concernsProvide excellent customer service and ensure high customer satisfactionResolve customer complaints and escalate issues when necessaryMaintain accurate and detailed customer recordsFollow communication scripts and guidelines to ensure consistent and effective communicationWork collaboratively with team members to achieve team goals and targetsStay updated on product knowledge and company policies to provide accurate information to customers
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