Senior Program Manager

2 months ago

Mumbai, India ETP International Pvt.Ltd. Full time

Job Profile :

A key leadership position reporting to the VP, ETP Global Services and responsible for managing overall deliverables for customers. Accountable for overall CSAT for the customer

Key Responsibilities include :

Delivery :

- Lead the planning, execution, and delivery of large-scale projects, ensuring adherence to project timelines, budgets, and quality standards.

- Develop comprehensive project plans, resource allocation strategies, and risk mitigation plans to optimize project outcomes with a laser-focus on delivery results and commitments, while also holding others accountable for their commitments

- Monitor project progress, identify potential issues or bottlenecks, and implement effective solutions to keep projects on track.

- Manage Service Level Agreements (SLAs), ensuring all service delivery targets are met and/or exceeded.

- Responsible for Managing, monitoring, and running Customer governance meetings.

People :

- Manager, mentor a diverse team of Business Consultants, Technical Experts, and others to support project initiatives.

- Build a collaborative & inclusive team culture that promotes innovation, accountability, and continuous improvement.

Customer :

- Serve as the primary owner for customer/ and establish and build strong relationships and understanding of their unique business needs and objectives.

- Actively engage with customer key stakeholders to deliver business results.

- Work with Customers to develop future roadmaps.

- Identify new opportunities for collaboration, expansion of account footprint and solutions.

- Anticipate customer concerns, challenges, and Risks and proactively address them to maintain high levels of client satisfaction.

Work cultural :

- Work Collaborative with the Technical Team, and CSM teams to deliver customer-specific requirements.

- Leverage industry knowledge, market insights, and competitive analysis to drive strategic sales initiatives and achieve revenue targets.

Qualifications and Skills :

- Bachelor's degree in computer science engineering, or related field; An MBA or advanced degree would be preferred.

- Proven experience of 20+ years in program / Project management, with a track record of successfully delivering large-scale technology projects on time and within budget.

- Strong leadership abilities with the capacity to build, motivate, and empower high-performing teams in a dynamic and fast-paced environment.

- Excellent communication skills, both written and verbal, with the ability to effectively engage and influence stakeholders at all levels of an organization.

- Demonstrated proficiency in client relationship management.

- Should have Critical thinking ability to decompose complex problems and chart a course to action.

- Should have a proven, demonstrated capability to work with Waterfall, Agile, Lean and/or Continuous Delivery methodologies and tools


- Adherence to policies, standards, and frameworks. (e.g. SDLC, Change Management, Risk & Security)

Additional skills :


- Project management certifications such as PMP, PRINCE2, or Agile/Scrum Master certification

- Flexibility to travel as needed to meet with customers and other ETP offices.

- Bring Humility to all actions by listening, learning and being empathetic and help in all interactions with everyone.

(ref:hirist.tech)

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