AX Technical Senior Lead

2 days ago

Bengaluru, India HCLTech Full time
Role: AX Technical Senior Lead (Microsoft Dynamics AX -Axapta)
Notice Period: Immediate to 60 days
Location: PAN INDIA
CANDIDATE MUST BE WILLING TO WORK ON AX 2012 TOOL
Years of Experience: 7 to 10 years
Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.
Skills Required:
· Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.
· Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.
· Will be required to prepare technical specification documents for customizations and bug fixes.
· Ensure technical support documents are complete and fixes are delivered successfully as per the plan.
· Involvement in the Release / upgrade/ implementation cycle as needed.
· On-going monitoring and investigation of Dynamics AX 2012 and D365 systems
· Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.
· Able to perform AX application performance tuning using AX and SQL tools
· Ability to work collaboratively as part of an existing delivery team
· Conduct analysis to triage the assigned issues and escalate as required
· Provide research, advice and opinion regarding ERP issues and associated risks
· Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner
· Aim to align response times with team SLA's delivering a consistently high quality of service
· Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution
· Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented
· Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
· Able to customize SSRS reports in Dynamics AX
· Provide pre-go live and post go live end user support.
· Any other reasonable duties as required by leaders in the business
· Upload SFTP development and problem solving.
· (Internal and External), all Business Units
· Support and Development vendors

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