AX Technical Senior Lead

4 weeks ago

Bengaluru, India HCLTech Full time

Role: AX Technical Senior Lead (Microsoft Dynamics AX -Axapta)

Notice Period: Immediate to 60 days

Location: PAN INDIA


CANDIDATE MUST BE WILLING TO WORK ON AX 2012 TOOL

Years of Experience: 7 to 10 years


Responsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.


Skills Required:


· Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.

· Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.

· Will be required to prepare technical specification documents for customizations and bug fixes.

· Ensure technical support documents are complete and fixes are delivered successfully as per the plan.

· Involvement in the Release / upgrade/ implementation cycle as needed.

· On-going monitoring and investigation of Dynamics AX 2012 and D365 systems

· Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.

· Able to perform AX application performance tuning using AX and SQL tools

· Ability to work collaboratively as part of an existing delivery team

· Conduct analysis to triage the assigned issues and escalate as required

· Provide research, advice and opinion regarding ERP issues and associated risks

· Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner

· Aim to align response times with team SLA's delivering a consistently high quality of service

· Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution

· Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented

· Regularly review support log to track performance, trends, anomalies, and opportunities for improvement

· Able to customize SSRS reports in Dynamics AX

· Provide pre-go live and post go live end user support.

· Any other reasonable duties as required by leaders in the business

· Upload SFTP development and problem solving.

· (Internal and External), all Business Units

· Support and Development vendors

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