AX Technical Senior Lead

3 weeks ago

Bengaluru Karnataka India, Karnataka HCLTech Full time

Role: AX Technical Senior Lead (Microsoft Dynamics AX -Axapta)Notice Period: Immediate to 60 days Location: PAN INDIACANDIDATE MUST BE WILLING TO WORK ON AX 2012 TOOLYears of Experience: 7 to 10 yearsResponsible for managing day-to-day technical support of our Dynamics ERP system and working closely with the AX team to provide technical and functional support services.Skills Required:· Responsible for the technical support in Dynamics AX 2012 and as well as integrated third-party application interfaces.· Provide in-depth support for users remotely, via written correspondence and using Service Now support platform, to resolve Dynamics AX complex or escalated problems.· Will be required to prepare technical specification documents for customizations and bug fixes.· Ensure technical support documents are complete and fixes are delivered successfully as per the plan.· Involvement in the Release / upgrade/ implementation cycle as needed.· On-going monitoring and investigation of Dynamics AX 2012 and D365 systems· Responsible for designing and building new custom functionality in Dynamics AX using X++ programming language.· Able to perform AX application performance tuning using AX and SQL tools· Ability to work collaboratively as part of an existing delivery team· Conduct analysis to triage the assigned issues and escalate as required· Provide research, advice and opinion regarding ERP issues and associated risks· Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt and professional manner· Aim to align response times with team SLA's delivering a consistently high quality of service· Engage with appropriate internal and external resources to resolve issues and keep users updated on progress toward resolution· Monitor, follow-up and maintain the AX support queue. Ensure that support issues are assigned, and resolutions are documented· Regularly review support log to track performance, trends, anomalies, and opportunities for improvement· Able to customize SSRS reports in Dynamics AX· Provide pre-go live and post go live end user support.· Any other reasonable duties as required by leaders in the business· Upload SFTP development and problem solving.· (Internal and External), all Business Units· Support and Development vendors

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