Service Delivery Manager, MSP
2 weeks ago
Auscomp Computers Pty Ltd, established in 2000, is an Australian owned and operated distributor and technology integrator located in Noida. With a national focus servicing over 5000 resellers in Australia, Auscomp operates from warehouses in Brisbane and Sydney, providing personalized account management and a flexible approach to doing business. Specializing in Components, Computer Systems, Notebooks, Networking, Servers, and Security, Auscomp stocks all major brands at competitive prices, offering clients a one-stop-shop for their purchasing needs.
Auscomp is a Microsoft Cloud Solution provider supporting thousands if tenants in Australia through its own custom-built applications. We market a wide range of SAS products ranging from security, backup, migration and collaboration etc.
Auscomp specializes in Components, Computer Systems, Notebooks, Networking, Servers, and Security. We stock all major brands at competitive pricing, providing our clients with a one-stop-shop for their purchasing needs.
Role Description
This is a full-time on-site role as a Service Delivery Manager, MSP located in Noida. As a Service Delivery Manager, you will be responsible for overseeing the delivery of services to our clients, ensuring that service level agreements (SLAs) are met, and maintaining strong relationships with key stakeholders. You will collaborate with cross-functional teams to identify areas for improvement, implement service improvement plans, and drive customer satisfaction.
You must have a strong end to end understanding of Managed Service Provider operations and processes having managed a similar organization for at least 5 years.
Responsibilities
Oversee the delivery of IT services, ensuring they meet the agreed service level targets and customer expectations.
Coordinate with internal teams to ensure seamless service delivery.
Develop and implement service improvement plans to enhance customer satisfaction.
Handle client escalations, ensuring issues are resolved promptly and effectively.
Monitor and report on service performance metrics, providing insights and recommendations for improvement.
Foster strong relationships with clients, understanding their needs and ensuring their satisfaction.
Lead and mentor a team of IT professionals, promoting a culture of excellence and continuous improvement.
Qualifications
Proven experience as a Service Delivery Manager in the IT industry.
Strong understanding of IT service management principles and practices
Excellent communication and interpersonal skills
Proven ability to manage multiple client engagements and prioritize tasks
Strong problem-solving and decision-making abilities
Knowledge of MSP (Managed Service Provider) operations and processes
Experience in managing SLAs and driving continuous service improvement
Ability to collaborate effectively with cross-functional teams
ITIL certification is a plus
Bachelor's degree in information technology or a related field
Benefits:
Competitive salary package.
Opportunity to work with a dynamic and innovative team.
Career development opportunities.
A supportive and inclusive work environment.
You will be working for Auscomp
-
Sales Representative
1 month ago
Noida, Uttar Pradesh, India Workspend Full time_**Company Overview**:_ Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company and we are...
-
Network Operations Team Lead
2 weeks ago
uttar pradesh, India Innovation Technology By Design Full timeWork Model: Fully On-SiteShift Type: Rotational EST HoursPosition Summary:Network Operations Center Team Leader will be responsible for leading, motivating and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring that the team provides a first-class service to ITBD’s onshore Clients when dealing with...
-
Delivery Executive
5 days ago
Ghaziabad, Uttar Pradesh, India Namaste Free Placement Service Full timeWe are urgently hiring for delivery executive role at Ghaziabad, uttarpradesh Gzb - Nyay Khand Gzb-Crossing Republic Gzb-Gaur City Gzb-Gaur City Network Gzb-Indirapuram Gzb-Raj Nagar Gzb-Raj Nagar Extension Network Gzb-Rajnagar Extension Gzb-Sahibab Description: - Should have a own bike with driving licence +smart phone Commission pay for monthly payment...
-
Delivery Executive
5 days ago
Noida, Uttar Pradesh, India Namaste Free Placement Service Full timeWe are hiring for Delivery executive at noida Noida - Sector 117 Noida Noida_Sector 63 Noida Noida-Bisrakh Noida-Chi 5 Noida-Noida Extension Noida-Sakipur Noida-Sector 116 Noida-Sector 117 Network Noida-Sector 135 Noida-Sector 142 Network Noida-Sector 142 Noida Noida-Sector 46 Network Noida-Sector 46 Network-2 Noida-Sector 46 Noida Noida-Sector 73...
-
Delivery Boy
2 days ago
Bhopal, Madhya Pradesh, India Ekdant service agency Full timeAre you a skilled rider with a passion for prompt deliveries? We're seeking dedicated individuals to join our team as Delivery Boys for our warehouse operations in Bhopal. If you thrive in a fast-paced environment and are committed to ensuring timely deliveries, this opportunity is for you! **Job Details**: - **Location**: Bhopal - **Shift Timing**: 1:00...
-
Technical Project Delivery Manager
5 days ago
uttar pradesh, India Successive Digital Full timeAbout Us:Successive Digital is a global leader in full-service software development, serving clients worldwide. With a commitment to excellence and technical proficiency, Successive delivers exceptional digital solutions that empower businesses to thrive in the digital age. We hold expertise in the realm of web and mobile applications powered by Cloud, Data...
-
Support Function Executive
2 days ago
Noida, Uttar Pradesh, India Infogain Full timeROLES & RESPONSIBILITIES Keeping track of invoices received from Vendor on mails or on TYA tool and releasing the payment as per due dates Checking of all invoices with proper approvals and supportings Entering Vendor invoices and payments in Accounting Software Working on Monthly closing Activities Maintaining Schedules for Creditors etc Bank balance...
-
VP – AI Solution Delivery
5 days ago
uttar pradesh, India EXL Full timeRole/Title : VP – AI Solution DeliveryExperience :17+yearsLocation : Noida/Pune/BangaloreWork Mode : HybridShift Timing: 1:00 pm – 11:00pmOverviewThe AI Solutions Delivery Leader is responsible for the planning, execution, and delivery of AI solutions to clients. This includes working with clients to understand their business needs, developing AI...
-
ServiceNow Developer
3 weeks ago
uttar pradesh, India Birlasoft Full timeAbout Birlasoft:Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a...
-
Client Services Manager
6 days ago
uttar pradesh, India BTB Digital Full timeClient Servicing (Digital Marketing Agency)Level - Manager | Role - Permanent | Location - NoidaOVERVIEWWe are seeking a senior manager in client servicing with a creative soul and a strategic mind, to work on managing and growing the clients from India’s leading B2B and B2B brands. The person should have a track record of delivering creative, amazing and...
-
Associate - Service Delivery
1 hour ago
Noida, Uttar Pradesh, India RateGain Full time**About RateGain**:RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30...
-
Training Manager
1 month ago
uttar pradesh, India NeerInfo Solutions Full timeNeerinfo Solutions is a Leading executive search firm providing services to leading IT services, Manufacturing, Captives, and BFS companies.This is regarding the job opening with our C ompany -Skillible (Emerging Edu Tech Company ). We are looking to hire a Training Manager /senior manage r role.Role: Training Manager /Sr ManagerLocation- NoidaExperience -...
-
Technical Services Manager
4 weeks ago
uttar pradesh, India Attero Recycling Pvt Ltd Full timeJob Title: Technical Services ManagerDepartment: OperationsLocation: NoidaDesignation: Technical Services ManagerQualification: Bachelors in Chemical EngineeringExperience:•Required: 12 - 15 years of work experience in a combination of roles covering Process Engineering, Procurement, and Operations Management of process plants, with at least 3-5 years...
-
Client Servicing Executive
4 weeks ago
uttar pradesh, India DigiStreet® Media Pvt. Ltd. Full timeThe primary role involves day-to-day servicing of clients and its need. Responsible for developing a complete understanding of all Communication & digital needs of clients and servicing them. In order to meet the same CS/BD are required to share the briefs internally with the respective teams to ensure qualitative execution with their understanding. In...
-
Diversity Project Manager-Insurance
4 weeks ago
uttar pradesh, India Coforge Full timeDiversity Project Manager / Senior Project Manager-_ Duckcreek / Property & CasualtySkills - Project Management , Insurance, Duckcreek , Guidewire, Property & CasualtyJob Location - Greater NoidaExperience - 10- 20 yearsWFO- 5 days in a Week.Description -Leading the service delivery team with accountability for ongoing project delivery & ensuring quality &...
-
Support Function Executive
2 hours ago
Noida, Uttar Pradesh, India Infogain Full timeROLES & RESPONSIBILITIES We are seeking a highly motivated and results-oriented Security Senior Executive to join our growing team. You will play a vital role in supporting the development, implementation, and maintenance of our information security program, ensuring compliance with ISO 27001:2013, GDPR, HIPAA, and other relevant...
-
IT Program Manager
4 weeks ago
uttar pradesh, India HCLTech Full timeIT Program ManagerLocation – Noida, Chennai and BengaluruAt least 14-15 years of IT experience, with at least 8 years of experience at Program management level and leading team of Project Managers & Project CoordinatorsExperience in managing diverse and multiple teams with complete ownership and responsibility of the teamCreating and implementing growth &...
-
Sales And Delhivery Manager
4 days ago
uttar pradesh, India Horbax Media Pvt Ltd. Full time"Company DescriptionHORBAX is a creative company for prudent, prompt and turnkey communications solutions. We are a digital media service provider company, comprising an Internet Ad Network, Social Media Marketing Services, Affiliate Marketing Services and Influencer Marketing Services; supported by ingenious, energized and highly competent creative,...
-
Service Delivery Officer-branch Banking-branch
2 months ago
Noida, Uttar Pradesh, India Kotak Mahindra Full time**JOB ROLE**: - Handling personalized service requests of customers. - Generation of timely business MIS. - Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment. - Coordination with CPC/RPC/Investment desks for account opening of customers. - Managing complaints of customers and ensuring their resolution within...
-
Account Manager
5 days ago
uttar pradesh, India Buffalo Soldiers Full timeFYI (ABOUT US):Buffalo Soldiers is a growth stage start-up, a full-service creative agency with a digital heart. We help companies build brands, through different layers of story-telling : textual, creative and videos.B2C. B2B. D2C. Non-Profits. Yup, that's the range we are talking about.We are always looking for an Account Executive (Brand Strategist) who...