VP Vendor Management

2 weeks ago


gurugram, India Mancer Consulting Services Full time

VP, Vendor Management/Business Executive for Global Business Process Organization

Location: Gurgaon


What you will be doing

  • Streamline, automate and bring visibility in workforce management with partners and inhouse team.
  • Build world class analytics and business intelligence; manager and operate partner contracts.
  • Drive performance with vendors, continuously benchmark and get the best services for the company and our clients.
  • Manage, streamline and automate audits and billing validations.
  • Establish and drive Vendor Governance and Management from operations and transformation perspective.
  • Manage go-to-market (GTM) strategy for all partners and support end-to-end transitions, if required.

What you bring

  • Excellent verbal and written communication skills.
  • BPO/Contact Center experience is a must.
  • Must have strong experience in vendor management, Vendor Governance and workforce management
  • Ability to identify, address and resolve employee related issues.
  • Vendor management, billing, metrics and analytics experience is a must.
  • Excellent customer service skills that will help deliver exceptional value for internal and external clients. build high levels of customer satisfaction for internal and external clients.
  • Strong organizational, team building, coaching, mentoring and decision-making skills.
  • General business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.



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