Trust and Safety Associate

2 weeks ago

malappuram, India FRND Full time

Job Overview


FRND is seeking a motivated and detail-oriented Trust & Safety - Associate, with a focus on User Research to join our team. The candidate will be responsible for conducting thorough research and analysis to identify major potential frauds & other unethical behaviors on our platform. This role is critical in ensuring the integrity and safety of our user community.

Key Responsibilities:


1. Conduct User Research : Perform detailed investigations into user activities, profiles, and behaviors to identify potential fraud, sleaze, and other unethical activities.


2. Reporting: Prepare clear and concise reports with detailed findings, including evidence of potential fraudulent or unethical behavior.


3. Collaboration: Work closely with other members of the due diligence team, customer support, and legal departments to ensure comprehensive investigations.


4. Compliance: Ensure that all investigations are conducted in compliance with legal and regulatory requirements, as well as company policies.


5. Continuous Improvement : Contribute to the development and improvement of research methodologies and tools to enhance the efficiency and effectiveness of the due diligence process.


Qualifications:

  • Fluency in any one of the Indic languages (Hindi, Telugu, Tamil, Malayalam & Kannada)
  • Strong customer interaction skills and the ability to build user trust
  • Basic understanding of social media platforms and user behavior
  • Cultural understanding of Indian culture, especially related to the specified languages
  • Strong-critical thinking, attention to detail, and communication skills
  • Ability to work independently and as part of a team
  • Previous experience in user research, fraud detection, or trust & safety is preferred but not required.
  • Previous experience in sales, customer support or any role with frequent customer interaction in a B2C setting is a plus.

Additional Requirements:


Integrity: High ethical standards and a commitment to maintaining confidentiality

Adaptability: Ability to handle sensitive information and adapt to changing priorities and technologies.


About FRND:


FRND, an innovative audio dating and friend discovery ecosystem for Bharat, is trying to transform the dating landscape. Focusing on the next billion non-English speaking internet users, it's changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier 2 cities.


We're committed to building a safe and secure online community for the next billion users of Bharat. We have made significant investments in both human and machine-based moderation to swiftly and effectively remove harmful content creators before they impact our community.


Why FRND?

  • Embrace a culture that values insights and problem-solving, empowering you to tackle unique challenges head-on.
  • Unlock the potential for both competitive compensation packages and rapid career growth as you embark on this journey with us.
  • Gain support in connecting with industry professionals and expanding your network.


Office Location: Bangalore, KA

NOTE: This is an in-office role

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