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Manager - Retail Franchisee Operations

4 months ago

mysore, India Vodafone Idea Limited Full time

Role

Franchisee Lead

Function / Department

Retail

Location

Mysore

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Core Competencies, Knowledge, Experience

Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.) Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of Frenchie Store (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency, drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch point P&L management skills Understanding of store management and customer relationship management Leadership & people management skills

Must have technical / professional qualifications

Graduate

2-3 years of work experience in Retail Industry

Store Management & Customer Relationship Management