Client concierge

4 weeks ago

Mumbai, India Ether Atelier Chocolat Full time

Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2 B collaborations. With an uncompromising commitment to craftsmanship and precision, Ether offers meticulously crafted chocolate experiences for both private and corporate clients. Role Description This is a full-time on-site role based in Mumbai for a Client Concierge. The Client Concierge will be responsible for managing concierge services and reservations, handling receptionist duties, and providing exceptional customer service. Daily tasks include interacting with clients in person and over the phone, coordinating client requests, managing booking systems, and ensuring a high level of customer satisfaction. Personalized Client Experience Serve as the primary point of contact for VIP and repeat clients, ensuring every interaction feels bespoke and meaningful. Build and nurture strong relationships, anticipating client needs and preferences. Personalize product recommendations, gifting options, and exclusive offerings for a truly tailored experience. Order Coordination & Fulfillment Liaise with production, packaging, and dispatch teams to guarantee on-time, flawless deliveries. Verify customizations, hand-written notes, and special packaging to meet luxury standards. Ensure every order leaves the atelier perfectly presented. Communication & Follow-Ups Manage client communication across Whats App, email, and calls with professionalism and warmth. Share order confirmations, dispatch updates, and reminders for important dates (anniversaries, events, etc.). Follow up post-purchase to gather feedback and cultivate future opportunities. Gifting & Occasion Management Maintain a calendar of key dates for top clients and corporate accounts. Curate and suggest ideal products based on occasion and recipient profile. Oversee luxury wrapping, note writing, and white-glove delivery for gifting orders. CRM & Data Management Keep client profiles updated with preferences, order history, and special dates. Segment and tag clients to support marketing, loyalty, and retention strategies. Brand Representation Embody the brand’s voice — polished, warm, and refined — in every interaction. Possess deep product knowledge, from ingredients to seasonal launches, to guide and inspire clients. Upselling & Client Retention Recommend new launches, limited editions, and exclusive offers to relevant clients. Identify opportunities for elevated experiences such as private tastings or early access to collections. Build long-term trust to drive client loyalty and referrals. Event & Experience Support Support luxury pop-ups, tastings, and brand events with a client-first approach. Welcome guests, share brand stories, and ensure an unforgettable experience.

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company Description Ether Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Concierge

    4 weeks ago

    Mumbai, India Ether Atelier Chocolat Full time

    Company DescriptionEther Atelier Chocolat, led by Chef Prateek Bakhtiani, is a Mumbai-based luxury chocolaterie that elevates chocolate into an artistic and culinary masterpiece. Founded in 2019, the atelier specializes in high-end event catering, bespoke wedding cakes, corporate gifting, and customized B2B collaborations. With an uncompromising commitment...

  • Client Servicing Executive

    2 days ago

    Mumbai, Maharashtra, India A La Concierge Services Pvt. Ltd. Full time

    **Job Profile** **A La Concierge Services pvt ltd.** **Designation**: Concierge Executive - Front Desk (Client Service Operations) - ___________________________________________ **Key Responsibility -** 1. Operations 2. Client Service Management - ___________________________________________ 1. Managing the concierge help desk at the client site and...

  • Lifestyle Concierge

    6 days ago

    Mumbai, Maharashtra, India Aspire Lifestyles Full time

    **About Aspire Lifestyles.**: Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and...

  • Lifestyle Concierge

    1 week ago

    Mumbai, Maharashtra, India Aspire Lifestyles Full time

    **About Aspire Lifestyles**: Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors. As a pioneer in the Concierge industry, we focus on delivering exceptional services, including employee concierge, wellness programs, and...

  • Concierge

    1 day ago

    Mumbai, Maharashtra, India Kalki Fashion Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Key Responsibilities:Customer Experience & Service:Welcome and greet customers, ensuring a warm and professional first impression.Assist customers with inquiries regarding products, services, store facilities, and promotions.Support store operations by directing customers to appropriate departments or associates.Offer personalized shopping assistance and...