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IT Support Engineer

4 months ago

Delhi, India Excis Compliance ltd Full time
Job DescriptionInstalling and configuring client computer systems.

Responding to client IT support requests.

Meeting with clients to diagnose software, networking, or hardware issues.

Providing technical support on-site or via remote-access systems.

Offering solutions that meet the needs of the client.

Repairing hardware malfunctions, software issues, and networking problems.

Maintaining good client relations.

Tracking and managing work records.

Compiling job reports.

Requirements

English & Local Language

Ability to manage schedule on multiple projects

Transparent and kind communication

Proven work Experience in the role

Advance knowledge of Windows OS (Mac, Linux is a bonus)

Practical Experience in the role

Excellent problem-solving skills

Organisational and interpersonal skills

Benefits N/ARequirementsProven work experience as a technical support engineer. Knowledge of web services, API, and IP-based protocols. Experience with scripting languages such as Perl or Shell. Knowledge of computer hardware and networking systems. Good time management skills. Good interpersonal skills. Ability to troubleshoot complex hardware and software issues. Excellent written and verbal communication skills. Ability to think critically.