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Specialist System Engineer
2 months ago
- Participate in Change and Problem Management
- Monitor the infra proactively and fix it even before user's report it.
- Provide support for L1 engineers for incident investigation, diagnosis and resolution.
- Ensure resolution of most of the incidents and service requests.
- Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
- Provide required inputs to stakeholders involved in case of critical incidents like outages.
- Raise change requests where required.
- Implement Standard and minor changes.
- Ensure ITIL compliance for all incidents and service calls
- Ensure KPI compliance for all incidents and service calls
- Adhere to documented notification and escalation process
- Communicate to the customer while responding to a case and after resolution of the case.
- Participate in regular reviews with the team leads
- Update daily reports and checklists as defined.
- Create and update documentation
- Daily health checks on the Citrix environment to ensure service availability
- Administration of XenApp 7.15 and above
- Support Virtual Desktop Infrastructure hosted on XenDesktop
- Maintain Citrix XenApp, VDIs and other core Citrix Components
- Administration of Ivanti User Workspace Manager.
- Application installation, publication in CITRIX environnent
- Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.
- Basic Troubleshooting of Windows Server 2012 and 2016
- Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
- Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasksProfile Required4-7 years of experience into CitrixSpl Systems Engineer is responsible for second level management of Citrix XenApp, XenDesktop, Ivanti User Workspace Manager, Windows Server, Incident tickets, Package and patching using SCCM, Zabbix alerts, Queue Monitoring and Infra alerts. Engineer should be able to Perform and manage routine maintenance tasks for the Citrix services in accordance with Citrix best practice. Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks.EnvironmentAt Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with usStill hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.
