Lead system engineer
2 weeks ago
- Needs to work on Active Directory such as creating user accounts, resetting passwords, creating groups, etc.
- Need to work on Gsuite such as creating user accounts, resetting passwords, creating groups etc.
- Need to take care of patching activity and system health status.
- Adhere to corporate change management policies and practices and serve as liaison between service groups, employees and IT management to coordinate service impacts.
- Should also participate in daily operational duties such as: responding to support requests and troubleshooting service problems or outages Network Troubleshooting, & Problem Analysis following SLAs
- Evaluate new tools/technologies and suggest improvements to System, server monitoring, performance, capacity, and scalability.
- Knowledge of IT Security with respect to software and OS scenarios is essential.
- Work on Manage Engine Service Desk.
- Work on Jamf pro self-service.
- Firmware up-gradation and troubleshooting on different laptop, AV, Biometric and Telephone devices.
- Work on various tools like Manage engine, Jamf pro, Zabbix etc and ticketing tools like JIRA and manage SLAs
- Ability to configure Windows Virtual and Physical machines using various deployment methods.
- Must be self-driven and able to work with little supervision and direction
- Mentor team members on technical issues
- Excellent time management skills, must be capable of multi-tasking in a high workload environment
- Practical knowledge of Change and Incident management procedures
- Automate tasks and monitor their effectiveness
- POC for any support of higher authority.
- Need to maintain store IT assets and license details Candidate requirements
- 6 – 11 years of complete experience windows support, system administrator and IT support solutions for large enterprise.
- Hands-on experience on IT support/system configurations/ software deployment, and troubleshooting critical system issues.
- Installation & troubleshooting of Windows OS, Mac Book, and windows server.
- Strong work experience and Hardware knowledge of Macintosh(Macbook OS), dell, Lenovo laptop.
- Configuration & Troubleshooting of email clients, VPN client, Network Printer, Wifi etc on MAC/ Windows on desktops/laptops/ mobile devices.
- Ability to work Front line support via telephones, chats, and emails to end-users.
- Experience in one of the Ticketing tools (ex: Jira, Service now)
- ITIL process (Incident/Change management) understanding.
- Must be proficient in verbal and written English communications
- Strong customer service orientation.
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