
Collection Team Leader
3 weeks ago
Job Title:
Payment Collection Team Leader
Location:
Jodhpur
Salary:
As per industry standards
Job Summary
We are seeking a
Payment Collection Team Leader
with strong
hands-on experience in collection and recovery operations
. The role requires leading a team of collection executives, ensuring effective user charge recovery, and maintaining smooth coordination with field teams and customers.
Key Responsibilities
- Lead and guide a team of collection executives for on-ground recovery operations.
- Monitor daily, weekly, and monthly collection targets and ensure achievement.
- Use prior collection/recovery experience to implement strategies for reducing defaults.
- Conduct field visits for difficult or escalated cases.
- Maintain and update MIS reports on recovery performance and outstanding dues.
- Ensure compliance with company policies, municipal/ULB guidelines, and legal norms.
- Train, motivate, and support the collection team to improve efficiency.
- Handle customer grievances and ensure smooth collection processes.
- Coordinate with management for planning and execution of collection strategies.
Required Qualifications & Skills
- Graduate in any discipline.
- 2–3 years of proven experience in collection/recovery (mandatory).
- Prior team handling experience in collections is preferred.
- Strong knowledge of collection techniques, recovery tools, and field operations.
- Excellent negotiation, communication, and people management skills.
- Ability to work under pressure and achieve targets.
Skills: collection,collection recovery,communication,team handle,management,banking,operations
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