
Front Office Associate
4 weeks ago
Job Title: Front Office Associate / Guest Relations Executive
Location: Muthanallur Rd Bangalore
Department: Front Office / Guest Relations
Reports To: Front Office Manager
Job Summary -
We are looking for a dynamic and customer-focused professional to join our Front Office team. The role involves delivering exceptional guest service, managing guest relations, and ensuring compliance with service standards while maximizing upselling opportunities.
Key Responsibilities:-
- Welcome and greet guests in a professional and courteous manner.
- Handle guest check-in, check-out, and reservations as per company standards.
- Address guest queries, requests, and complaints promptly, ensuring complete satisfaction.
- Maintain high standards of communication, guest service, and hospitality.
- Promote and upsell hotel services and facilities to enhance guest experience.
- Ensure adherence to compliance, policies, and standard operating procedures.
- Work collaboratively with team members to achieve department goals.
- Maintain accurate records, documentation, and reports as required
Key Skills & Competencies :-
- Excellent communication and interpersonal skills.
- Strong soft skills with a guest-oriented approach.
- Ability to manage guest relations with professionalism.
- Upselling and cross-selling skills.
- Good knowledge of compliance and standard procedures.
- Strong teamwork and problem-solving abilities.
- Positive attitude and polished grooming standards.
Qualifications & Experience -
- Degree/Diploma in Hotel Management (mandatory).
- 3 to 12 months of experience in Front Office / Guest Relations / Guest Service.
- Knowledge of front office systems, reservation software, and MS Office preferred.
- Bangalore candidates can prefered.
Interested candidates can apply on mail
Regards,
Nasreen
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