Front Office Manager
1 day ago
Job DescriptionPrimary ResponsibilitiesFront Office OperationParticipate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issuesCheck that all Front Office employees report to work punctually and are well groomed before each of their shiftConduct daily briefings and ensure that all pertinent information is well received by team membersCommunicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actionsEnsure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered toLiaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possibleCoordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocatesLiaise with Finance Department to ensure that credit procedures are properly carried outAnalyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenueCoordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handlingMakes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standardsHandle all guest correspondences and ensure prompt follow-upsManage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival timesTeam ManagementInterview, select and recruit Front Office employeesIdentify and develop team members with potentialConduct performance review with the teamConstantly monitor team members’ appearance, attitude and degree of professionalismPrepare detailed induction programs for new employeesDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of servicePrepare payroll and gratuity reportsConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communicationOther ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe well versed in hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel
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Front Office Manager
1 month ago
Chennai, India The Postcard Hotel Full timeThe Front Office Manager is responsible for overseeing all front desk operations at The Postcard Hotel, Srilanka. This role ensures that guests receive outstanding service from arrival to departure, while also managing and coordinating the activities of the front office staff. The ideal candidate will possess strong leadership skills, excellent customer...
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Front Office Manager
1 week ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe Front Office Manager is responsible for overseeing the daytoday operations of the front desk and ensuring the highest levels of guest satisfaction. This role involves managing the front office team ensuring efficient and smooth operations and maintaining excellent customer service standards.RequirementsGuest Services:Greet and welcome guests providing a...
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Front Office Manager
1 day ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.RequirementsGuestServices:Greetand welcome guests providing a warm and...
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Front Office Manager Chennai
2 months ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe Front Office Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring the highest levels of guest satisfaction. This role involves managing the front office team, ensuring efficient and smooth operations, and maintaining excellent customer service standards.RequirementsGuest Services:Greet and welcome guests,...
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Front Office Manager
3 months ago
Chennai, India Accor Full timeCompany DescriptionJob DescriptionThis position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.QualificationsDiploma in Tourism & Hospitality ManagementMinimum 3 years...
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Front Office Manager
1 week ago
chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.RequirementsGuestServices:Greetand welcome guests providing a warm and...
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Front Office Manager
7 days ago
chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards. Requirements GuestServices: Greetand welcome guests providing a warm...
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Front Office Manager
3 weeks ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.RequirementsGuestServices:Greetand welcome guests providing a warm and...
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Front Office Manager
3 weeks ago
chennai, India Accor Full timeCompany Description Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries. •An opportunity to be with world’s preferred hospitality company. •Captivating and rewarding experience working along side passionate professionals Range of exclusive Heartist...
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Front Office Manager
1 week ago
chennai, India Accor Full timeCompany Description Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries. •An opportunity to be with world’s preferred hospitality company. •Captivating and rewarding experience working along side passionate professionals Range of exclusive Heartist...
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Front Office Manager
3 months ago
Chennai, India Accor Full timeCompany Description Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries. •An opportunity to be with world’s preferred hospitality company. •Captivating and rewarding experience working along side passionate professionals Range of exclusive Heartist...
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Front Office Manager
4 months ago
chennai, India Accor Full timeCompany DescriptionJob Description This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Qualifications Diploma in Tourism & Hospitality Management Minimum 3...
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Front Office Manager
1 week ago
chennai, India Accor Full timeCompany Description Job Description This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Qualifications Diploma in Tourism & Hospitality Management ...
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Front Office Manager
4 months ago
Chennai, India Accor Full timeCompany Description Job Description This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. Qualifications Diploma in Tourism & Hospitality Management ...
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Front Office Manager Chennai
1 week ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe Front Office Manager is responsible for overseeing the daytoday operations of the front desk and ensuring the highest levels of guest satisfaction. This role involves managing the front office team ensuring efficient and smooth operations and maintaining excellent customer service standards.RequirementsGuest Services:Greet and welcome guests providing a...
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Front Office Manager Chennai
1 day ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.RequirementsGuestServices:Greetand welcome guests providing a warm and...
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Front Office Executive
3 months ago
Chennai, India OAF Global Private Limited Full timeGreeting and Welcoming Guests: Front office staff are responsible for providing a warm and friendly welcome to all individuals who visit the premises. This includes greeting guests, customers, or clients in person or over the phone and directing them to the appropriate department or person. Managing Inquiries: Front office staff handle inquiries from...
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Female Front Office Manager Chennai
1 day ago
Chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.RequirementsGuestServices:Greetand welcome guests providing a warm and...
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Female Front Office Manager Chennai
3 weeks ago
chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeJob Description The Front Office Manager is responsible for overseeing the day-to-day operations of the front desk and ensuring the highest levels of guest satisfaction.This role involves managing the front office team, ensuring efficient and smooth operations, and maintaining excellent customer service standards. Requirements Guest Services: Greet and...
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Front Office Manager Chennai
1 week ago
chennai, India Kaarlo Training & HR Solutions Pvt. Ltd. Full timeThe FrontOffice Manager is responsible for overseeing the daytodayoperations of the front desk and ensuring the highest levels ofguest satisfaction.Thisrole involves managing the front office team ensuring efficient andsmooth operations and maintaining excellent customer servicestandards.RequirementsGuestServices:Greetand welcome guests providing a warm and...
