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Support Ops contractual, Support Operations
4 months ago
Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries..
Key job responsibilities
Responsibilities include:
• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.
A day in the life
Consistently improving Seller experience
About the team
Mission - To mitigate business risk while driving an excellent customer experience
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
• Bachelor’s Degree
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Exceptional analytical, logical and data gathering skills
• Excellent communication and comprehension skills
• Excellent problem solving skills
PREFERRED QUALIFICATIONS
• Experience in a production environment and proven track record of achieving productivity and quality targets.
• Previous experience in a contact center environment.
• Experience in problem solving, including the ability to recognize non-obvious patterns
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
• Ability to maintain high levels of confidentiality and data security standards.
• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
• A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
• Clear oral and written communication skills.
• Experience with fraud or risk investigations.
• Experience in payments & banking domain.
• Demonstrated positive, results oriented attitude.
• Excellent team player capable of learning and sharing knowledge in a team environment.
