Technical Architect AWS Connect

1 day ago

Chennai, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time

This is a remote position.

The Technical Architect will be responsible for designing and implementing a state-of-the-art

Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal

candidate will have extensive experience in the Contact Centre domain, a deep

understanding of AWS services, experience documenting existing solutions, and a proven

track record of leading large-scale technology transformations.

Key Responsibilities

Led the Contact Center transformation team's entire project lifecycle, including design,

architecture, and implementation.

Collaborate with stakeholders to understand business requirements and translate them

into technical solutions.

Develop and maintain architectural blueprints and detailed technical documentation.

Ensure the contact centre solution's scalability, reliability, and security.

Integrate AWS Connect with other AWS services and third-party applications to enhance

contact centre capabilities.

Communicate effectively with stakeholders and the project team to ensure alignment on

project goals, requirements, and progress.

Provide technical leadership and mentorship to the project team.

Conduct regular reviews of system performance and make adjustments as needed.

Stay up-to-date with the latest industry trends and best practices in Contact Centre

technology and AWS services.

Coordinate with vendors and external partners to ensure seamless integration and

delivery of the solution.

Requirements

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Advanced degree preferred.

Minimum of 8 years of experience in the Contact Centre domain, focusing on technology

transformation.

Proven hands-on experience with AWS Connect and its whole ecosystem

Strong understanding of Contact Centre technologies, including IVR systems, ACD, CTI,

and CRM integration.

Excellent problem-solving skills and the ability to think strategically.

Strong communication skills and the ability to collaborate effectively with

cross-functional teams.

AWS certification(s) such as AWS Certified Solutions Architect, AWS Certified DevOps

Engineer, or similar is highly desirable.

Experience with Agile/Scrum methodologies is a plus.

  • Technical Architect AWS Connect

    2 weeks ago

    Chennai, Tamil Nadu, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    This is a remote position.The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in the Contact Centre domain, a deep understanding of AWS services, experience documenting existing solutions,...

  • AWS Architect

    2 weeks ago

    Chennai, Tamil Nadu, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    This is a remote position.Contract duration- 6 months (Extendable) Skills- Mandatory to look at AWS devOps, Amazon Connect. Job Summary The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience in...

  • AWS Architect

    1 day ago

    Chennai, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time

    This is a remote position. Contract duration- 6 months (Extendable) Skills- Mandatory to look at AWS devOps, Amazon Connect. Job Summary The Technical Architect will be responsible for designing and implementing a state-of-the-art Contact Centre solution using AWS Connect and building a CCaaS solution. The ideal candidate will have extensive experience...

  • AWS Connect

    2 weeks ago

    Chennai, Tamil Nadu, India TRDFIN Support Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Design, implement, and manage Amazon Connect solutions for cloud-based contact centers.Automate deployment and configuration processes using CI/CD pipelines (Jenkins, GitLab, CodePipeline, etc.).Manage infrastructure as code (IaC) using Terraform/CloudFormation.Monitor and troubleshoot issues related to AWS Connect, telephony...

  • AWS connect

    1 week ago

    Bengaluru, Chennai, Hyderabad, India Anlage Infotech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    JD:Primary skills: Amazon Connect + AWS Cloud Native services (S3, Dynamo DB, Lambda Functions, IAC (DevOps) ) + Salesforce Service Cloud Voice (SCV  - Nice to have)Coding Skills: Python Language.Requirements:Proven experience in system integration projects, particularly involving Amazon Connect, Salesforce Service Cloud (SCV), Verint, Cerner, Marketing...

  • AWS Data Architect

    1 week ago

    Chennai, Tamil Nadu, India Virtusa Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    AWS Data Architect Role: T0The ideal professional for this AWS Architect role will:● Have a passion for design, technology, analysis, collaboration, agility, and planning, along with a drive for continuous improvement and innovation.● Exhibit expertise in managing high-volume data projects that leverage Cloud Platforms, Data Warehouse reporting and BI...

  • AWS Architect

    18 minutes ago

    Chennai, India Innova Solutions Full time

    Job Title: AWS ArchitectType: PermanentLocations: Chennai, HyderabadWork Mode: HybridRole Overview:We are seeking a highly skilled AWS Architect to design and implement scalable, secure, and cost-effective cloud solutions. The ideal candidate will have deep expertise in AWS services, cloud architecture, DevOps practices, and infrastructure automation. This...

  • AWS Connect IVR Support

    2 weeks ago

    Chennai, Tamil Nadu, India Likewize Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB RESPONSIBILITIES§ Configures and develops Contact flows (voice, chat, email), menu selections, voice prompts and calls dispositions from AWS Connect management console§ Build custom reports to show efficacy of configurations and integrations in AWS Connect Reporting Dashboard§ Assist with integration of AWS Connect into HITS platform via API calls,...

  • AWS Data Architect

    2 weeks ago

    Chennai, Tamil Nadu, India Virtusa Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    AWS Data ArchitectRole: T0The ideal professional for this AWS Architect role will: Have a passion for design, technology, analysis, collaboration, agility, and planning, along with a drive for continuous improvement and innovation.Exhibit expertise in managing high-volume data projects that leverage Cloud Platforms, Data Warehouse reporting and BI Tools,...

  • AWS Data Architect

    1 day ago

    Chennai, India Virtusa Full time

    AWS Data Architect Role: T0The ideal professional for this AWS Architect role will: Have a passion for design, technology, analysis, collaboration, agility, and planning, along with a drive for continuous improvement and innovation. Exhibit expertise in managing high-volume data projects that leverage Cloud Platforms, Data Warehouse reporting and BI...