Customer success intern

Job Role: Candidate Support Intern(Job + PGDM Program)Location: RemoteCompensation: INR 21,000(Gross)PGDM Fee Deduction: INR 6,600Professional Tax: INR 200Net take home: INR 14,200Post PGDM CTC: 3.5 LPA+Benefits (Confirmation will be depending on performance & need)Enrollment in the PGDM program is mandatory and non-negotiable. The fee is deducted monthly from your salary (₹6,666/month) in a convenient EMI structure for 12 months.As a Candidate Support Intern, you will play a crucial role in managing candidatecommunications, verifying documentation, and ensuring that all candidate interactions arehandled with professionalism and empathy. Your role will be a blend of customer support andcandidate outreach, focusing on resolving issues and enhancing the overall candidateexperience.About Company / BenefitsHealth Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited freeTele doctor consultations with 15 different specialities for you and your family members including Mental Health.Work from anywhere effortlessly with our remote setup perk: Rs. 10,000. Decide how you want to use this. Yours to keep.Work from anywhere - no location preferred. We have people working from 85 different cities in the country. Truly India. You can even work from a beach, hill or just a city.Earn Engage With points for recognitions from team members, and special events like anniversaries and birthdays, which can be redeemed for various rewards and recognitions.Responsibilities:Be a candidate champion, addressing inquiries and resolving issues via email or chat.Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.Create and maintain support documentation to streamline common and recurring questions.Assist Candidate Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.What We're Looking For:High Agency: You take initiative, make decisions, and tackle challenges proactively.Communication Champion: You communicate with clarity, professionalism, and empathy.Detail Detective: You have a keen eye for detail and excel at solving problems.Tech Savvy:You are comfortable with Google Sheets and eager to learn new software tools.Team Player: You collaborate enthusiastically and are always eager to learn and grow.Requirements:Strong written and verbal communication skills.Basic understanding of customer support and/or candidate management.Ability to work independently and as part of a team.Strong organizational skills and attention to detail.Please Note:This is a full time internship opportunity so expect to work for 9 hours including 1 hour of break and you should be available for a minimum duration of 9 months.Shift Structure:6-Day Workweek: This is a fast-paced, full-time internship where you’ll work six days a week Monday-Saturday.Night Shifts & Weekends: While not a regular requirement, there may be times when you'll need to work night shifts or Sundays. When that happens, you'll be compensated for your extra efforts.Overtime (OT): If you’re required to work on Sundays or night shifts, you’ll receive overtime pay as per company policy. Your time and hard work will be recognized and rewardedWork Hours: You’ll be working 9 hours a day, with a 1-hour break to recharge. It’s all about balancing productivity with well-being.You can share your resume on as well