Account Manager

3 weeks ago

Kothrud Depot Bus Stop, India AltXEd Full time

About the Role
The main goal of this role is to manage and support client accounts to ensure long-term client retention and success

NOTE: This position is full-time and hybrid, meaning you can work from home as well as office

Key Responsibilities

  • On-boarding of the clients into the ecosystem
  • Create a custom roadmap and strategy to ensure the growth of the clients
  • Cultivate and nurture long-term relationships with the clients
  • Ensure clients understand and experience the ROI/value AltXEd delivers.
  • Resolve queries or guide the clients in the right direction
  • Collaborate with cross-functional teams, including Sales, Marketing,
  • Support, Billing, and Operations, to ensure an exceptional client experience.
  • Do check-in calls with the clients to ensure the roadmap is being followed
  • Motivate, inspire, guide, and support clients so that they are on track with the roadmap
  • Identify expansion opportunities like renewal or higher programs

Qualifications

  • 0 to 1 years of experience in account management, client servicing or client relations roles preferably from education, consulting or marketing agency background
  • Ability to work independently, meet deadlines, and communicate effectively
  • MBA or equivalent management degree or equivalent work experience

Required Skills

  • Excellent Communication Skills: Proficient in both written and verbal communication, ensuring messages are understood and engaging.
  • Strong Relationship-Building Skills: Expertise in cultivating and maintaining strong, productive relationships with clients. Ability to empathize with clients, understand their needs, and build trust.
  • Analytical and Strategic Thinking: Capacity to analyze client data, interpret marketing results, and make informed decisions. Ability to strategize based on analysis to enhance client success and ROI.
  • Problem-Solving Abilities: Skilled at identifying challenges clients may face and proposing effective solutions. Ability to handle objections and mitigate issues with a positive, solution-focused approach.
  • Adaptability and Flexibility: Ability to adapt strategies and approaches to meet the evolving needs of clients. Flexibility to manage multiple clients and projects in a dynamic environment, ensuring high-quality client service.

What We Offer

  • Flexible work hours
  • Remote/Hybrid work opportunity
  • A mission-driven, collaborative team
  • Opportunities for growth and leadership

Job Type: Full-time

Pay: ₹300, ₹360,000.00 per year

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Language:

  • English (Required)

Location:

  • Kothrud, Pune, Maharashtra (Required)

Work Location: In person

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