Cluster Manager

3 weeks ago

Mumbai, India ACME SERVICES PRIVATE LIMITED Full time

Business Development

  • Responsible for the Top and Bottom line achievement.
  • P&L Handling
  • Franchisee Handling
  • Monitors the sales of the cluster and gives input improve sales consistently.
  • Reviews of the outlet performance.
  • Checks and ensures the adherence of the Standard Operations Procedures of salon..
  • Ensures that Quality Audits are done and the score is obtained.
  • Educate & Guide Franchise Partners and ensure FOFO salons top line are achieved.
  • Followup with projects and vendor for new salon opening.
  • Identify the potential location for opening the new salon with in the cluster.
  • Ensure new salon achieve its target with in the short time.

Customer Management

  • Ensures that Customer Relationship Management (CRM) is uniform across the cluster.
  • Handles and records all critical customers complaints and address all the complaints with in 48 hours.
  • Directly meets the customer and apologies when needed.

Marketing & Promotions

  • Partners with external bodies for BTL tie ups
  • Ensures the Visual Merchandising is in place and updated regularly.
  • Ensures that the Marketing collaterals and other promotional materials reaching the salon well in advance.
  • Studies the marketing activities of competitors to bring in new / unique concepts.

Management Information System (MIS)

  • Prepares and sends daily, weekly, monthly sales reports.
  • Does competitor sales (Value and Volume) analysis on regular basis.

Employee Management.

  • Recruits team members for existing and upcoming salons.
  • Prepares Duty Roasters, Monitor attendances, handles leave, coordinates with HRD
  • Motivates and Appraises Salon Managers on monthly basis.
  • Identifies Training Needs and Nominates his / her team members for Training Programs
  • Handles Employee Grievances, Warnings and Show- Cause notices, suspensions and per policy.

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