International Email and Chat Support

4 days ago

Bengaluru, India IntouchCX Full time

Greetings from IntouchCX

We are currently Hiring for

International Non Voice Process - Email & Chat Support

Immediate joiner required

Contact Details:
HR : Gayathri
Mobile number :
Email ID :

The role of Customer Support Associate (CSA), will be responsible for:

  • Providing support and resolve technical issues via email and other electronic communications
  • Building credibility and trust with the customer by empathizing with their problem in words
  • Proactively understanding their needs and responding promptly to resolve their issue
  • Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs
  • Leveraging their experience to provide feedback to the team on how to improve client services
  • Driving customer communication during critical events

Essential skills :

  • Receive emails and chats to gather and verify required information and do utmost within their power to solve customer problems
  • Demonstrate empathy and patience to the customer
  • Demonstrate enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis
  • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed
  • Learn and retain a thorough working knowledge of all existing and new process and procedures
  • Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned

Critical skills:

  • Excellent written communication and typing skills.
  • Proficiency in English High attention to detail and accuracy.
  • Ability to multitask and manage multiple chat windows simultaneously.
  • Ability to multitask and manage multiple chat windows simultaneously, and helpdesk software).
  • Empathy and a customer-first mindset.
  • Capable of rapidly learning new tools and features, interpreting them through the lens of customer needs and usability.
  • Applies guidelines consistently and objectively, while exercising sound judgment in complex or discretionary decisions
  • Flexible and available to work various shifts, including weekdays, evenings, weekends, and holidays.

Educational/Work Experience and Requirements :

  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Post secondary degree is a plus
  • 1+ years of experience in Customer Service Chat or related field

Benefits:-

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

To schedule your interview
kindly Contact HR GAYATHRI or WhatsApp your CV on / Email to

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