▷ 3 Days Left Chat

3 weeks ago

Madurai Chennai Bengaluru, India Talent Acquaintance Full time

Job Description

- A Chat & Email Support Executive is responsible for providing timely and effective support to customers through live chat and email channels.
- The role involves responding to customer inquiries, resolving issues, and providing information about products or services.
- They need to handle multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy in their responses.
- The executive is also responsible for managing email queues, ensuring all customer emails are answered promptly and thoroughly.
- This position requires strong problem-solving skills, excellent written communication, and the ability to work in a fast-paced environment.
- They must maintain a deep understanding of the company's offerings to provide comprehensive support and escalate complex issues to the appropriate internal teams.
- The role may also involve documenting customer interactions and contributing to the knowledge base to improve future support efficiency.

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