[Only 24h Left] Account Manager

3 weeks ago


Bengaluru, India Gulf Bio Analytical Group Full time
The Company | Gulf Bio Analytical Group.

Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India, and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions.

We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well-equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc. Committed to constantly creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically.

Job Title:

Account Manager CSE

Department

Consumables and Small Equipment Division

Job Level

1. Mid-level Experience

Location

Mumbai / Bangalore, India

Position Type

Account Manager

Reporting Position

Sales Manager CSE

Job Description

As an Account Manager for Consumables and Small Equipment (CSE), you will be responsible for connecting with a defined set of assigned sites for creating opportunities for consumables business for existing GBA/HSL install base and for hunting new opportunities for small equipment which are routinely used in all quality control and research laboratories. As an integral member of the field sales team, you will use your excellent technical acumen and business development skills to focus on acquiring new customers by leveraging broad portfolio GBA group is having. As a member of the field sales team, you will have to travel and meet all the assigned sites regularly to ensure close connection with the customers.

You will work very closely work with a category management & Product Specialist team to implement successful strategies and tactics to sell the established and new portfolio across all the relevant markets. You will work as per GBA group branded experience guideline to ensure customer satisfaction and loyalty. You will need to document all customer interactions at site level and will have to ensure accurate and timely reporting back in the company CRM. As part of the CSE filed sales team you need to ensure faster customer requests turnaround time and improved customer vicinity. You will have to maintain the funnel very clean which will help to do the forecasting process very accurately.

Roles & Responsibilities

- Customer satisfaction and loyalty are of paramount importance for our consumables and overall business and that will be one of the key expected deliverables and the CSE AM- Nurture and secure the long-term success of the existing customer relationship, achieving a growing consumables business wallet share within the assigned sites.- Have a documented and tailored account strategy, especially for the larger or most potential accounts.- Make prospecting of new business and/or new accounts the main objective one of the daily activities spending time meeting new customers or providing further services to existing customers.- Drive profitable consumables sales order performance in the assigned sites.- Engage with the transactional sales team and foster collaboration across a multi-channel environment with the goal of faster customer requests turnaround time and improved customer vicinity.- Accurately report all relevant customer interactions in the company CRM. Manage the funnel professionally, keeping it updated and readily accessible to other parts of the organization.- Maintain a well-managed funnel capable of securing an accurate forecasting process.- Ensure company compliance for each transaction, starting for clean and accurate order booking.- Make CSD a strong contributor to cash generation – given the nature of the business and the associated portfolio; the company looks at the consumables business as an effective way to generate cash vs. capital equipment business.

Qualification/Knowledge/Experience

- BTech / MSc/MBA Degree in chemistry or equivalent with 7 to 10 years of relevant experience on similar instruments in the consumables or analytical equipment industry in Analytical Chemistry or life science or applied science market space.- Strong and effective communication skills, building credible relationships across all levels of the organization and with customers and dealers.- Experience of handling dealer business.- Working experience in India.- Possess the energy, expertise, critical thinking skills, and values to be an integral member of the field sales team.- Ready to travel >50% of the time with pre scheduled effective travel plan.- Capable of developing and implement long term sale account and coverage plan and should have experience of using excel, power point for analyzing, preparing, and presenting reports.
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