CRM Product Manager

3 days ago

Chennai, India Fynxt Full time

Job Description

FYNXT is seeking an experienced CRM Product Manager to lead the strategic development and optimization of our customer relationship management platform. This senior role demands proven expertise in CRM systems, customer lifecycle management, and product strategy to drive user adoption, retention, and business growth.

Key Responsibilities

Product Strategy & Vision

  • Define and execute CRM product roadmap aligned with business goals
  • Conduct market research and competitive analysis to identify growth opportunities
  • Collaborate with leadership to set product vision and success metrics
  • Drive cross-functional teams for product initiatives and feature launches

Customer & Market Analysis

  • Partner with Sales, Marketing & Customer Success teams to capture user needs
  • Analyze customer data, usage patterns & feedback to inform product strategy
  • Develop user personas, customer journey maps & conduct user interviews

Product Development & Management

  • Manage end-to-end product lifecycle (concept to launch to optimization)
  • Write PRDs, user stories & prioritize backlogs based on impact & feasibility
  • Collaborate with UX/UI teams for intuitive user experiences
  • Oversee API integrations, data migration & third-party connectors

Stakeholder Management & Leadership

  • Present product strategy & updates to C-level executives and board
  • Coordinate with engineering, design, sales & marketing teams
  • Mentor junior product team members & contribute to best practices
  • Manage vendor relationships & evaluate build vs buy CRM components

Performance & Analytics

  • Define & monitor product KPIs (adoption, retention, feature utilization)
  • Conduct A/B testing & analyze data to optimize engagement
  • Share product performance reports with leadership
  • Implement continuous improvement based on customer feedback

Required Qualifications

Experience:

  • 78 years in Product Management with at least 4 years in CRM or B2B SaaS
  • Proven success in launching/scaling CRM platforms/features
  • Experience with enterprise-level CRM products, APIs & integrations
  • Background in fast-paced, high-growth environments

Technical Skills:

  • Strong knowledge of CRM architecture, data models & integration patterns
  • Hands-on with Salesforce, HubSpot, MS Dynamics, Pipedrive (etc.)
  • Proficiency in analytics tools: Mixpanel, Amplitude, Google Analytics
  • Familiarity with APIs, webhooks & data synchronization methods
  • Understanding of sales processes, lead management & customer lifecycle

Soft Skills:

  • Strong analytical & problem-solving ability with data-driven mindset
  • Excellent communication & presentation skills
  • Ability to influence stakeholders without direct authority
  • Customer-centric approach with strong business translation skills

Preferred Qualifications

  • MBA or advanced degree
  • Experience in international markets & multi-language products
  • Knowledge of SaaS pricing & monetization strategies
  • Familiarity with Agile/Scrum methodologies
  • Exposure to compliance (GDPR, SOX) in enterprise software

Work Location: Chennai
Employment Type: Full-time

If you're passionate about driving CRM innovation in a high-growth B2B SaaS company, apply now and be part of FYNXT's exciting journey

  • CRM Product Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Fynxt Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job DescriptionFYNXT is seeking an experienced CRM Product Manager to lead the strategic development and optimization of our customer relationship management platform. This senior role demands proven expertise in CRM systems, customer lifecycle management, and product strategy to drive user adoption, retention, and business growth.Key ResponsibilitiesProduct...

  • Product Owner, CRM

    4 days ago

    Chennai, Tamil Nadu, India Standard Chartered Full time

    **Job Summary** - We are looking for a CRM Product Owner (PO), who will be an empowered decision maker, responsible for maximizing the business value of the work of the Squad. The PO will own and manage product backlog and is ultimately accountable for the successful delivery of the Affluent CRM Product and capabilities to be utilised during the entire...

  • Senior Product Manager, CRM Integration Adapters

    3 days ago

    Chennai, India Five9 Full time

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Product Owner

    2 weeks ago

    Chennai, Tamil Nadu, India Standard Chartered Full time

    Job ID: 33989 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 17 Jul 2025 **Job Summary** - The Data, Digital and Coverage Platform Team (DDCP) unit, sits within the Corporate and Investment Banking (CIB) division, is looking to hire a CRM Product Owner to join an established...

  • crm

    3 days ago

    Chennai, India Clubinit HR Services Full time

    Company Description Clubinit HR Services specializes in comprehensive recruitment solutions, including one-on-one hiring and other l HR services Role Description This is a full-time, on-site role for a Cient of Clubinit in CRM , located at Valasaravakkam, Chennai. The CRM will be responsible for managing customer relationships, handling CRM databases,...

  • Sales Manager

    2 days ago

    Chennai, India Best Infosystems Ltd. Full time

    Sales Manager (with CRM/ERP sales)_Full-Time_ChennaiJob Title: Sales Manager (with CRM/ERP sales)Job Type: Full-TimeLocation: ChennaiExperience: 5-8+ YearsJob Summary:We are seeking highly motivated and results-oriented Sales Managers to join our growing sales team. The Sales Manager will be responsible for driving sales of our solutions within a defined...

  • Sales Manager

    6 days ago

    Chennai, India Best Infosystems Ltd. Full time

    Sales Manager (with CRM/ERP sales)_Full-Time_ChennaiJob Title: Sales Manager (with CRM/ERP sales)Job Type: Full-TimeLocation: ChennaiExperience: 5-8+ YearsJob Summary:We are seeking highly motivated and results-oriented Sales Managers to join our growing sales team. The Sales Manager will be responsible for driving sales of our solutions within a defined...

  • Sales manager

    3 days ago

    Chennai, India Best Infosystems Ltd. Full time

    Sales Manager (with CRM/ERP sales)_Full-Time_ChennaiJob Title: Sales Manager (with CRM/ERP sales)Job Type: Full-TimeLocation: ChennaiExperience: 5-8+ YearsJob Summary:We are seeking highly motivated and results-oriented Sales Managers to join our growing sales team. The Sales Manager will be responsible for driving sales of our solutions within a defined...

  • Crm Expert

    1 week ago

    Chennai, Tamil Nadu, India Praveza Consultancy Full time

    Company Name Aadrik Distributors Private Limited Job Title CRM Expert Aadrik Distributors Chennai Location NO 79 Nattu Pillayar Koil Street Sowcarpet Chennai-600001 Skills CRM Knowledge Experience 2 Years Salary Upto 20k Job Summary Aadrik Distributors Pvt Ltd is looking for a skilled CRM Expert to manage and optimize our customer...

  • Sales Manager

    6 days ago

    Chennai, India Best Infosystems Ltd. Full time

    Sales Manager (with CRM/ERP sales)_Full-Time_Chennai Job Title: Sales Manager (with CRM/ERP sales) Job Type: Full-Time Location: Chennai Experience: 5-8+ Years Job Summary: We are seeking highly motivated and results-oriented Sales Managers to join our growing sales team. The Sales Manager will be responsible for driving sales of our...