Manager - Debt Management Services - DCC

2 weeks ago

Pune, India Bajaj Finance Full time

Job Purpose- To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
- To ensure the processes and policies are adhered to in the field.
- Duties and Responsibilities
- PRINCIPAL ACCOUNTABILITIES(Accountabilities associated with the job)
- Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
- Tracks daily movement of numbers in accordance with DRR and meeting the area level target
- Monitors target vs achievement, reviews with the RO's regular intervals
- Conducts regular discussions with RO's on field affairs and guiding them for the priorities and using the collection tools as per the requirements
- Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
- Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
- Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executives deployment and productivity
- Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities brokers or documentation for Identifying fraud, initiates legal action through RCU
- Coordinates with inter departments issues and get the solutions within TAT
- Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
- Evaluate teams weakness and strength and translates the performance to an aspirational level
- Conducts monthly reviews of collection performance; discusses with ACMs / RO's previous and current months numbers; Plans for final numbers
- Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with RO's, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with RO's, to ensure agency-related changes are made smoothly
- Based on future volumes forecasting at the location level, pre-planning of agency business plan
- Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
- Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
- Meets and listens to RO's to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
- Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
- Grooming team members to take over the future roles
- Ensuring engagements with team members at regular intervals and keeping the team highly motivated4. MAJOR CHALLENGES(Challenges faced on an on-going basis in carrying out the job)
- Manpower attrition (on roll & off roll).
- Required Qualifications and ExperienceS AND KNOWLEDGE(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)Educational Qualificationsa)Qualifications Graduate / MBAb)Work Experience 3 to 5 years

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