IIDE - The Digital School | Program Manager - Student Operations
1 day ago
Manager/Senior ManagerOpen Roles:
3 (Online, Graduate, and Postgraduate Program)Work Timings:
10:00 am - 7:00 pmWorking Days:
Monday - Friday (2 Saturdays are working; 3 Saturdays are off)Location:
Andheri, Mumbai (5 minutes from Railway Station)Work Mode:
100% Work from CampusReports to:
Director of Student Success
Why IIDE:At IIDE, we are dedicated to creating a supportive and collaborative work environment that promotes professional growth and impactful contributions. As a leading institution in digital education, we offer competitive salaries and numerous opportunities for career development. Join us to be part of a dynamic team focused on shaping the future of digital marketing education and making a significant difference in students' lives.
About the Role:We have 3 open roles
for the position of
Program Manager - Student Operations
across our
Online Programs ,
Graduate Programs , and
Postgraduate Programs . As a Program Manager, you will oversee and manage the end-to-end delivery of programs, ensuring exceptional student experiences and operational excellence. These leadership roles involve collaborating with multiple stakeholders and managing both student satisfaction and team performance.
What You'll Do:Program Oversight:Oversee program delivery for Online, Graduate, and Postgraduate Programs, ensuring smooth execution from onboarding to graduation.Monitor student satisfaction metrics such as CSAT (Customer Satisfaction Score) and NPS (Net Promoter Score), continuously striving for excellence.Ensure program milestones are met, with a focus on student engagement, retention, and success.Escalation and Issue Management:Resolve escalations from students, trainers, and stakeholders, ensuring timely solutions and satisfactory outcomes.Manage and supervise daily tasks of the team, ensuring alignment with program goals and organizational standards.Team Leadership:Lead a team of 5-10 members, fostering a culture of collaboration, accountability, and continuous improvement.Coordinate with academic teams to optimize faculty schedules and ensure resource allocation aligns with program needs and budget.Academic Event Management:Plan and execute key academic events such as orientations, graduation ceremonies, guest lectures, and project presentations.Maintain balance between internal and external faculty, ensuring quality standards while managing associated costs.Process and Operational Efficiency:Define and streamline workflows and processes to ensure optimal program delivery.Leverage automation and tools such as ticketing software to manage student queries and improve operational efficiency.Data-Driven Insights:Monitor attendance, assignment submissions, student feedback, and retention data, implementing strategies based on actionable insights to enhance program delivery and student success.Stakeholder Collaboration:Collaborate with cross-functional teams, including admissions, placements, and academic leadership, to align efforts and optimize outcomes for students.Support placement activities, aiming for high placement rates and positive career outcomes for students.Additional Duties:Take on other responsibilities as directed by senior management, ensuring the smooth operation of programs.
Who You Are:Must-Have:8+ years of professional experience in a student-facing role, preferably within education or ed-tech.Proven leadership experience in managing teams of 5-10 members, with a track record of achieving collective goals.Strong analytical skills, problem-solving abilities, and experience driving innovative solutions.Exceptional communication and stakeholder management skills.Should Have:Proficiency in using ticketing software and other operational tools to streamline queries and processes.Experience in process optimization, resource management, and strategy implementation to improve efficiency.Nice to Have:Certifications or training related to education management, leadership, or process improvement.Additional skills or experience that add value to program delivery and student success.
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