Senior Service Advisor

2 weeks ago

Thrissur, India Johns Honda Cars Full time

Job Summary:

The Service Advisor acts as the primary liaison between the customer and the workshop. Responsible for understanding customer needs, preparing accurate job cards, coordinating with technicians, and ensuring timely completion of service/repairs while delivering excellent customer service.

Key Responsibilities:

  • Customer Interaction
  • Greet customers, understand their service/repair requirements.
  • Provide technical advice in a customer-friendly manner.
  • Prepare detailed job cards and obtain customer approval.
  • Job Coordination
  • Communicate customer concerns clearly to technicians.
  • Ensure timely execution of repairs and services.
  • Monitor progress and update customers on vehicle status.
  • Service Quality & Delivery
  • Conduct final inspection of vehicles before delivery.
  • Ensure all work is completed as per manufacturer standards.
  • Explain completed work, billing details, and maintenance advice to customers.
  • Documentation & Reporting
  • Maintain accurate service records, job cards, and invoices.
  • Prepare daily service reports and track customer feedback.
  • Customer Satisfaction
  • Handle complaints with professionalism and resolve issues promptly.
  • Build long-term relationships with customers by providing excellent after-sales support.

Skills & Qualifications:

  • Diploma/Degree in Automobile/Mechanical Engineering (preferred).
  • Experience: 1–3 years in a similar role (freshers with strong communication may also apply).
  • Good communication and interpersonal skills.
  • Basic technical knowledge of automobiles.
  • Customer-oriented with problem-solving attitude.

Key Competencies:

  • Strong organizational and coordination skills.
  • Ability to handle pressure and multiple tasks.
  • Good sales & upselling ability (value-added services, accessories, AMC, etc.).
  • Computer proficiency (MS Office, DMS/ERP software).

Job Types: Permanent, Fresher

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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