L2 Netbackup Support Engineer
3 weeks ago
About the job :
Required Core Skills :
- Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure
- Experience of customer deployments exceeding 50,000 endpoints
- Previous large scale migrations experience of data protection workloads
Nice To Have Skills :
- Effective communication skills in both verbal and written English
- Good analytical and troubleshooting skills (the ability to think logically through a problem)
Minimum years of experience : 5-8
Educational Qualifications : Needed : No
Detailed JD :
- Troubleshooting NetBackup error codes and ability modify schedules, policies and client configurations while ensuring stability of critical production services and infrastructure.
- Taking initiative and proactively raising issues with both internal teams and external vendors
- Experience logging calls with both hardware and software vendors, including progressing issues through to resolution
- Strong understanding of data protection solutions for Linux, Windows, Oracle and VMware.
- Including deployment and troubleshooting issues
- Experience of customer deployments exceeding 50,000 end-points
- Previous large scale migrations experience of data protection workloads
- Basic ability to troubleshoot when issues are introduced from automation
- Experience supporting environments with multiple NBU primary server domains, as well as 100's of media servers
- Experience operating within controlled environments, adhering to strict change management and role elevation criteria.
- Flexibility to work across time zones as required.
Additional Skills :
- Effective communication skills in both verbal and written English
- Client focused with regards to service delivery
- Self-driven and able to work independently or within a team
- Good analytical and troubleshooting skills (the ability to think logically through a problem)
- Must have the initiative, tenacity and commitment to see problems through to resolution
- Confidence to speak out and voice their opinions where necessary.
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