ServiceNow Developer

2 days ago

Mumbai, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: SNOW ITOM Developer

Experience Range: 7 – 8 Years

Location: PAN India

Must Have:

- experience in ServiceNow - IT Operations Management, IT Service Management and Development.- Experience in designing and developing ServiceNow solutions that include ServiceNow Scripting, workflows etc.- Experience deploying and managing ServiceNow MID servers and configuring the same with the capabilities depending on type of Discovery.- Troubleshooting the Discovery issues and issues related to MID Server and Instant decision making towards solution.- Strong understanding of ITOM Module - Discovery, CMDB, Event Management, CSDM, Service Graph Connectors and Service Mapping.- CMDB experience is must (good understanding of CI class, Reconciliation rules, normalization rules).- Experience in ServiceNow integration with external systems specifically related to ITOM like Dynatrace, SCCM, Interlink BES- Ability to consume multiple web services/imports and utilize their information throughout ServiceNow- Experience in end to end configuration of ServiceNow Cloud Discovery (all the methods) - AWS and Azure preferred- Adaptable to change and able to work independently and as part of a team- Strong analytical and problem-solving abilities with a focus on driving business value through technology solutions.- Excellent communication and collaboration skills.

Good to Have:

- Collaborate with IT operations teams to gather requirements and define technical solutions within the ServiceNow ITOM framework.- Configure ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management to automate and streamline IT operations processes.- Develop custom applications, integrations, and workflows in ServiceNow to enhance IT operations capabilities and improve service delivery.- Perform system configurations, data imports, and user management tasks in ServiceNow to ensure smooth operation of ITOM processes.- Conduct testing, troubleshooting, and performance tuning of ServiceNow ITOM solutions to maintain optimal system performance and reliability.- Provide technical expertise and support to end users, administrators, and stakeholders on ServiceNow ITOM functionalities and best practices.- Configure Discovery schedules and prioritize the discovery considering all the organizational factors.

Essential:

- Configure End to End ServiceNow Cloud Discovery - AWS and Azure providers preffered.- Stay updated on ServiceNow platform updates, new features, and industry trends to recommend enhancements and improvements to ITOM processes.- Design and develop ServiceNow applications and modules, ensuring adherence to best practices and industry standards.- Customize and configure workflows, forms, fields, scripts, business rules, UI policies, and other ServiceNow components.

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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