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Client Relationship Manager
3 months ago
A Client Relationship Manager plays a vital role in maintaining and growing client relationships, ensuring that clients feel valued and supported while driving business growth.
Location:Hyderabad, Mumbai and Delhi.
Roles and responsibilities:
Building Trust with Clients:Develop and maintain long-term relationships with clients by being consistent, reliable, and transparent.Engage in regular communication to build rapport and show genuine interest in the client's needs and concerns.Deliver on promises and commitments, ensuring clients feel valued and understood.Understanding Client Needs and Expectations:Conduct regular meetings and discussions with clients to understand their business objectives, goals, and challenges.Use active listening skills to gather comprehensive information and insights into client needs.Maintain a deep understanding of the industry and market trends to better anticipate client needs and expectations.Providing Solutions and Addressing Client Concerns:Collaborate with internal teams to develop tailored solutions that meet client needs and exceed expectations.Act as a point of contact for clients, addressing any issues or concerns promptly and effectively.Offer proactive advice and recommendations to help clients optimize their operations and achieve their business objectives.Generating New Business Opportunities:Identify opportunities for upselling and cross-selling additional products or services to existing clients.Develop and execute strategies to expand the client base and attract new customers.Work closely with the sales and marketing teams to align client acquisition strategies with company goals.Analyzing Client Feedback and Suggesting Improvements:Collect and analyze client feedback through surveys, interviews, and other methods to understand their satisfaction and areas for improvement.Work with internal teams to implement changes based on client feedback, enhancing the overall customer experience.Track and report on key performance indicators (KPIs) related to client satisfaction, retention, and growth.Managing Client Accounts and Documentation:Maintain accurate and up-to-date records of client interactions, agreements, and communications.Ensure that all contractual obligations are met and that client accounts are managed efficiently.Prepare regular reports and updates for both clients and internal stakeholders.
Qualifications:
Experience:Minimum of 1 year of experience in sales, business development, or customer relationship management.Experience in a specific industry relevant to the company (e.g., Real Estate, Construction, Building Material. Except - Edu tech domain) can be beneficial.Educational Background:Bachelor's degree in Business Administration, Marketing, Management, or related fields.An MBA or relevant postgraduate degree can be an added advantage.Skills and Competencies:Communication Skills:
Excellent verbal and written communication skills for effective interaction with clients and internal teams.Interpersonal Skills:
Strong interpersonal skills to build and maintain relationships with clients.Problem-Solving Abilities:
Ability to identify issues and develop effective solutions to meet client needs.Negotiation Skills:
Competence in negotiating contracts and agreements to benefit both the client and the company.Analytical Skills:
Ability to analyze data and client feedback to make informed decisions and suggest improvements.
