Client Relationship Manager
2 weeks ago
Key Responsibilities:
- This positions plays a crucial role in lead management, After sales support, Client documentation and Accounts receivable.
- Responsible for managing Client Relationship ,Supporting sales and Marketing process ensuring smooth client journey from initial to post sales support.
- Maintain an ongoing understanding of the client’s business environment, competitors, and industry trends to offer proactive solutions.
- Work closely with the Internal teams , marketing, and sales teams to align strategies and deliver tailored solutions to clients.
- Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.
- Provide product training and onboarding.
- Ensure timely resolution of Client complaints.
- Document and track Client issues using CRM/ticketing systems.
- Escalate complex issues to senior teams or management.
- Collaborate with internal teams (sales, technical, and product).
RequirementsQualifications:
- 1-2 years of experience in Client-facing roles (support sales or account management).
- Excellent communication, problem-solving, and interpersonal skills.
- Technical aptitude (familiarity with industry-specific software/hardware).
- Ability to work in a fast-paced environment.
- Build strong relationships with clients.
- Identify upsell/cross-sell opportunities.
- Conduct regular check-ins and satisfaction surveys.
Requirements
Sales support, Aftersales support, customer success, Client relationship Manager, Post sales support,B2B
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