Transition Manager

1 month ago

uttar pradesh, India EXL Full time
Basic Function: Transition Manager- Insurance
The incumbent will be responsible for leading migrations anywhere from across the EXL global footprint. The candidate should have an in-depth knowledge of migrations.
The incumbent will be responsible in ensuring that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.
The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Lead when an opportunity translates into new business.
Essential Functions
Will execute transition of processes with end to end accountability
Consultants in this practice will be required to work closely with our clients on onsite projects
Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
To lead client engagements, ensuring consistent service delivery
Business development in select accounts
Primary Internal Interactions
Migration Reviews. Program Leads, Migration Managers, Operations Leads, Operations Managers, Quality and PE team
Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
Training and Development. Program Leads, Migration Managers, Training function, external vendors as needed
Primary External Interactions
The primary external interactions of the incumbent will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and migration capabilities, and transition selected processes
Technical Skills
Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in Insurance vertical
Process Specific Skills
Project management skills
Soft Skills (Minimum)
Communication skills ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution
Self starter there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution
Education Requirements
Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred)
Work Experience Requirements
10+ years of experience, most of which should be in BPO environment.
Min 3-4 years' experience in insurance(P&C/ L&A/ Platform-TPA) BPO Transitions is a must, core Transitions exp required, operations or mix exp would not be considered.
Project/Program Management exp with end-to-end solutioning/solution design implementation exp, Due diligence.
Pricing (RFI/RFP) experience.
Min 4 years of the BPO experience should be in migrations.
Should have hands-on experience of migrating processes.
Program Management experience of a small to medium size engagement.
Valid (10 year / 5 year) US &/or UK Visa will be an added advantage.

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