Customer Relationship Officer

1 month ago

mumbai, India The Process Passionates Full time

Join a dynamic and fast-growing MSME HVAC company and become a part of our Services team in Mumbai. We are looking for smart, dynamic, and ambitious candidates who are eager to learn, network with clients, manage client relationships, and support business operations.


As a Customer Relationship Officer, you will be the key to resolving customer issues on time and delivering a great customer experience. Your good communication skills and passion for improving processes along with MIS Reporting for business enablement leveraging our ERP will be a key requirement.


Even if you are a fresher without relevant work experience, you can still apply if you are passionate about serving customers, owning and resolving issues, being a team player, learning continuously, working on Excel, and thinking outside the box. We offer a merit-based growth path, ample training, and learning & development opportunities that will help you grow your career with us.


Send us your resume today to , and and become a part of our team.


With a starting salary of 2.1L per annum for freshers and benefits like insurance coverage, learning, and development, and ample career development opportunities, the sky's the limit for you here. We are willing to review the salary of experienced candidates based on their skills and performance.


Join us and be a part of a growing team that's making a difference.


Responsibilities

  • Manage Customer Relationships on a day-to-day basis and focus on delivering a superior customer experience
  • Support a team of Onsite / Field Engineers and facilitate a smooth issue resolution - be it a Breakdown service or Preventive Maintenance Service
  • Make sure you own and resolve every customer issue by closely working with the Field Team. Make sure you take end-2-end ownership of issues
  • Following up on Customer Satisfaction Survey / Feedback - Reporting CSAT score every week to the leadership team along with driving corrective actions
  • Generating Monthly MIS reports and review with the management team on performance and corrective actions
  • Support all types of calls with end-2-end ownership
  • Multi-task and ability to work within timelines
  • Collaborate with all cross-functional teams - especially Services Sales on enhancing Post Sales, AMC experience.
  • Meeting people and making presentations for generation of AMC inquiries
  • Provide Operational backup assigning calls management and making AMc and retrofit + repair quote. 


Qualifications

  • B.com or B.Sc with our without experience
  • Positive Attitude to Learn and Deliver
  • Good Communication Skills - Verbal and Written
  • Team player
  • Own and Resolve issues

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