Associate Technical Support Engineer

2 months ago

Pune, India Braves Technologies Full time
Our Company:Founded in 2003, Braves Technologies is helping global technology companies incubate their dedicated offshore software development teams in India. For the past 15+ years, Braves has been building Software Engineering, Game Development, and Customer Success teams for clients across the US and Australia.

For more information, you can visit

style="box-sizing: inherit; margin: var(--artdeco-reset-base-margin-zero); color: rgb(51, 51, 51);">

Our Culture:We are a team focused on high performance, high delivery, diverse thinking, and embodying a collaborative culture at all levels. We value and encourage learning throughout the organization. Every employee at Braves understands ownership and fulfills what is required. We align a perfect work-life balance.

Work Location: Remote (Pune Preferred)

Work shift: Night

Snapshot:The Technical Support Representative is the initial point of contact for 1st and 2nd levels of support. The primary function of the Technical Support Representative is to identify technical issues with our customers software and hardware products and provide solutions to problems raised by their customers.

The position acts as an advocate for the customer and liaison between internal departments and external clients.

The individual shall demonstrate exceptional technical skills, judgment, investigation, and problem solving, as well as communication to effectively maintain a cooperative working relationship with fellow managers, employees, and other affiliations.

Primary Responsibility:Acts as customer advocate, responsible for resolving customer requests both internally and externally.Responsible for receiving, logging, and responding to all post acceptance support requests.Identifies customer issues, finds solutions or proceeds with the escalation process.Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configurationDocuments clear descriptions of issues & problems from customers. Logs continuous progress of issues through resolution.Proactively works with clients to ensure system uptime and optimal use of system functionality.Ensures efficient and timely means of providing problem diagnosis, troubleshooting, and solution for customer.Provides clear answers, explanations, and resolutions to customers.Assists internal departments with ongoing project issues.Develops technical documentation, FAQs, and maintains a knowledge database.

Skills Required:Experience in a Call Centre/Help Desk environment - 0-1 Yearknowledge in networking, databases, Desktop, Servers, and software application troubleshooting (Knowledge is required not experience)knowledge of hardware and software components.Strong communication skills including oral, written, and customer approach.

What’s in it for you/Benefits for working for us:Competitive SalaryHybrid work cultureFlexible work timingsFamily Group Medical Health InsuranceGroup Accidental InsuranceLeave encashments (Gross, not just base salary)Regular Fun and Sports activities.Birthday/Anniversary CelebrationsOther benefits like Gratuity, PF/VPF, maternity, etc.

  • Associate Technical support Engineer

    17 hours ago

    Pune, Maharashtra, India Red Hat India Private Limited Full time

    Job Summary:The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will...

  • Associate Technical support Engineer

    3 weeks ago

    Pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...

  • Associate Technical support Engineer

    2 weeks ago

    Pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...

  • Associate Technical support Engineer

    2 weeks ago

    pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...

  • Associate Technical support Engineer

    22 hours ago

    Pune, Maharashtra, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...

  • Associate Technical support Engineer

    3 weeks ago

    pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...

  • Associate Technical Support Engineer

    19 hours ago

    Pune, Maharashtra, India Rocket Software Full time

    Job DescriptionSummary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...

  • Associate Technical Support Engineer

    23 hours ago

    Pune, Maharashtra, India Rocket Software Full time

    Job Description Summary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...

  • Associate Technical Support Engineer

    15 hours ago

    Pune, Maharashtra, India Rocket Software Full time

    Job DescriptionSummary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of IBM licensed and Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help...

  • Associate Technical Support Engineer

    4 weeks ago

    Pune, India SAS Full time

    Associate Technical Support EngineerJob Locations IN-Pune Requisition ID 20060241 Category IDeaS (a SAS company) Position Type ProfessionalPassionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.IDeaS is proud to be a global powerhouse of...

  • Associate Manager- Technical Support

    12 hours ago

    Pune, India Red Hat India Private Limited Full time

    Job Summary:As an open organization built on open source software, Red Hat values innovation, great technical acumen, customer focus, leadership, and the creativity that impacts the customer experience across a range of offerings. The Customer Experience and Engagement (CEE) team is looking for a motivated Associate Manager to join us in Pune, India. In this...

  • Associate Technical Support Engineer

    1 month ago

    Pune, India SAS Full time

    Associate Technical Support Engineer Job Locations IN-Pune Requisition ID 20060241 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global...

  • Associate Manager- Technical Support

    1 day ago

    pune, India Red Hat India Private Limited Full time

    Job Summary: As an open organization built on open source software, Red Hat values innovation, great technical acumen, customer focus, leadership, and the creativity that impacts the customer experience across a range of offerings. The Customer Experience and Engagement (CEE) team is looking for a motivated Associate Manager to join us in Pune, India....

  • Associate Technical Support Engineer

    1 month ago

    pune, India SAS Full time

    Associate Technical Support Engineer Job Locations IN-Pune Requisition ID 20060241 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a...

  • Technical Support Engineer II

    2 months ago

    Pune, India Rocket Software Full time

    DescriptionSummary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...

  • Associate Technical Support Engineer

    24 hours ago

    Pune, Maharashtra, India Rocket Software Full time

    Job DescriptionSummary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...

  • Associate Technical Support Engineer

    17 hours ago

    Pune, Maharashtra, India Rocket Software Full time

    Job Description Summary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...

  • Associate Technical Support Engineer

    4 weeks ago

    Pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue...

  • Associate Technical Support Engineer

    1 month ago

    Pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue...

  • Associate Technical Support Engineer

    2 weeks ago

    pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading...