Associate Technical Support Engineer

4 weeks ago


Pune, India IDeaS Revenue Solutions Full time
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.
Now we just need you
In this position you will be responsible for resolving basic client business, decision and technical issues directly with the client via client portal support cases, the real-time chat function and verbal communication. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.
The Sr. Associate Revenue Optimization Data Analyst will work directly on issues raised by the client providing solutions to business, decision and technical queries.
What you’ll be doing...
Involves working in the night shift (at least 80%) to support the clients during their business hours (afternoon US time)
• Gain a basic understanding of IDeaS products and processes in relation to the hospitality business
• Resolve basic Technical, Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
• Ensure client questions either raised as client portal issues or via chat in the client community are resolved accurately within pre-defined resolution timeframes and details entered in community
• Effectively communicate with clients on business, decision and technical issues via client portal support cases, real-time chat function or verbal communication directly with Client and Client’s Franchised Properties as required
• Interact with and support the internal clients like Enterprise Client Relationship Manager, Enterprise Project Managers, Quality Assurance, Research and other teams
• Ensure timely identification of issues and appropriate escalations to the senior ROA member
• Assist in special departmental projects
• Acquire technical skills to qualify for Revenue Optimization Data Analyst certifications
• Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients
What you’ll bring to us…
Acquire thorough integration and system knowledge for IDeaS clients. Have a good understanding of the client business practices which impact the performance of the RMS
• Optimize the turnaround time for technical, installation and monitoring issues
• Contribute to special projects involving installation, configuration and technical issue resolution while working on forecast and decision related concerns
• Provide feedback and input to the IDeaS departments responsible for improving self-service tools with the objective of reducing total case numbers
• Update the IDeaS internal knowledge base with the objective of reducing escalated case numbers
• Provide service level reporting as required by Team and Program Leaders
• Maintain an in-depth knowledge of the IDeaS System and its business applications (including an understanding of business issues solved)
Bachelor’s Degree or diploma in Hotel Management or an analytically rigorous field
• At least 6 months to 1-year experience in supporting enterprise clients via the real-time chat specifically during the US business hours
• Organizational, planning, analytical and problem-solving skills
• Good communication skills - both written and verbal
• Readiness to work in shifts in a 24*7 environment, predominantly the night shift based on the client’s requirement and time zone
We Support Who You Are….
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

  • pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...


  • Pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...


  • Pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...


  • pune, India Red Hat India Private Limited Full time

    Job Summary: The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you...


  • Pune, India SAS Full time

    Associate Technical Support EngineerJob Locations IN-Pune Requisition ID 20060241 Category IDeaS (a SAS company) Position Type ProfessionalPassionate people. Loyal clients. Leading solutions.With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.IDeaS is proud to be a global powerhouse of...


  • Pune, India SAS Full time

    Associate Technical Support Engineer Job Locations IN-Pune Requisition ID 20060241 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global...


  • pune, India SAS Full time

    Associate Technical Support Engineer Job Locations IN-Pune Requisition ID 20060241 Category IDeaS (a SAS company) Position Type Professional Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a...


  • Pune, India Rocket Software Full time

    DescriptionSummary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development...


  • pune, India Rocket Software Full time

    Description Summary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...


  • Pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue...


  • pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading...


  • pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading...


  • Pune, India IDeaS Revenue Solutions Full time

    Passionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue...


  • Pune, Maharashtra, India Ansys Full time

    Summary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...


  • Pune, India Computacenter Full time

    Life on the teamIt’s an exciting opportunity for a Associate Technical Engineer role in Computacenter’s dynamic and rapidly expanding team, part of FLSs shared services organization. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the...


  • Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...


  • Pune, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams.Responsibilities:Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing system,...


  • Pune, Maharashtra, India ansysco anand Full time

    Apply for Technical Support Engineer Electric Machine, Power Electronics, Python, Career Progress Consultants in Pune for 1 - 4 Year of Experience on


  • pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...


  • Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...