Associate Technical support Engineer

3 weeks ago

pune, India Red Hat India Private Limited Full time

Job Summary:

The Red Hat Global Support Services team is looking for a highly skilled Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and you will provide technical support for our enterprise customers both online and over the phone. As an Associate Technical Support Engineer, you will be responsible for performing advanced investigation and troubleshooting to resolve complex customer issues quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our system.

Role & responsibilities

Provide world class technical support to Red Hat enterprise customers Work with Red Hat enterprise customers across the globe on 24x7 basis that requires one to work in different shifts periodically Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

Required Skills:

1+ years of Linux experience in the enterprise sector, with excellent administration skills Thorough knowledge of the Linux kernel, networking, and memory management Excellent troubleshooting skills, and a passion for problem solving and investigation Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus Exceed customer expectations by providing outstanding customer service Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction Collaborate on customer cases with the intention of mentoring and coaching team members as well as exceeding customer expectations. Contribute to the global Red Hat knowledge management system while working on customer issues Contribute to the global initiatives within the organization that helps us drive the better customer experience.

About Red Hat
is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


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