Senior Associate

2 days ago

Chennai, India Live Connections Full time

POMSNet MES resources immediately.


Experience: 6 years to 9 years.

Location – PAN India.

  • Senior Support Analyst with 8 to 12 years of MES experience
  • Strong technical & functional skills in any of the MES tools – POMSnet, Rockwell FTPS, Werum PAS-X
  • Domain exposure - Pharma / Life Sciences / Medical Devices
  • Well versed with Pharma Recipes / Batches, Architecture of MES Systems, Integration of MES with various systems like SAP, TIBCO, LIMS, Maximo, etc.
  • Good understanding of interfaces especially with SAP and also other peripherals like scales, scanners, printers etc.
  • Awareness of Standards / Compliance – ISA 88, ISA 95, GxP, 21 CFR Part 11, Periodic reviews, Audits
  • Awareness of how Pharma Manufacturing works
  • Technology - SQL, Database - Oracle, C# - Experience working with databases including running scripts, performing performance analysis and related tasks
  • Deep experience with MES concepts including master batch records template configurations and materials data structures
  • Role involves critical analysis, investigation & implementation of technical solutions to enhance operational efficiency
  • Experience of ITIL based application support
  • Experience of handling 24*7 or 24*5 support operations
  • Experience of adherence to the SLA timelines while dealing with the issues
  • Working with the team to ensure all Service Requests, Incidents, Change Requests, Problem Records, Periodic Reviews etc. are completed on time & within SLA timeframe
  • Experience in handling Major Incident Management calls for P1 and P2 incidents
  • Able to perform deep dive analysis and root cause analysis
  • Create/update documentations like KBAs, RCA
  • Knowledge of ticketing tool - ServiceNow, Remedy
  • Excellent communication skills both written and oral
  • Experience of dealing with various stakeholders like product vendor, network, Windows, Infra, TIBCO, SAP, Site users / leads
  • Awareness of implementation of any MES application

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