Service Team Lead

1 week ago


Lucknow, India Paytm Full time

Responsibilities :

  1. Team Management (Service FSEs) min 15-20.

  2. SLA Management- Ticket Closure of both Proactive and Reactive Merchants issues.(device related)

  3. Material Management from Hub to FSE.(Fwd and Reverse Logistics).

  4. Upselling Skill.

  5. Analytical and Data Manager.

  6. Trainer Mindset.

Criteria :

  1. Strong service background

  2. Industry- DTH/Broadband/Consumer Electronics etc.

  3. Local market knowledge

  4. Strong understanding of stock handling/ inventory management


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