Service Operational Manager

1 month ago

bangalore, India Solaredge Full time

Power the Future with us

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

The Service Operational Manager is a key position responsible for the delivery of daily operational excellence, process innovations and improvements over the team performance and productivity.

The Service Operational Manager defines, monitors, measures and reports against set standards. You must balance the needs and the expectations of users, partners and stakeholders. 

What will you be doing?

  • Ownership of all processes, change management, and the quality procedures in the India Support Center.
  • Build and manage work force management, training, and QA teams
  • Preparation of work plans, optimization proposals and development procedures;
  • Act as managerial escalation point for internal stakeholders and handle any issues that arise
  • Daily supervision of the results and taking measures on time in order to mitigate crisis;
  • Conduct Regular syncs with the regional Service Managers; 
  • Conduct regular meetings with team members;
  • Responsible for resource allocation, vacation planning, and KPI bonus preparations;
  • Reaching KPIs and setting yearly performance goals for the teams;
  • Responsible for the QA forms review; 
  • Participation in interviewing and hiring process;
  • Reviewing Employees’ performance, identifying training needs and defining training sessions.
  • Responsible for the oversight of L&D and QA for the team


 


Country:
India
City:
Bangalore
  • 8+ years of experience with at least 5 years experience as an operational manager in a global company
  • Bachelor’s degree. 
  • Good command of English language (written & verbal) 
  • Experience in project and people management
  • Comprehensive understanding of support delivery process
  • Expertise in Quality Assurance
  • Excellent organizational, interpersonal and leadership skills
  • Taking an analytical approach to problem solving;
  • Highly motivated;
  • Independent;
  • Ability to multitask in a very fast-paced environment

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.


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