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Collections Manager

2 months ago


Kochi, India Godrej Capital Full time

Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments and launch new products. The company is focused on building a long-term, sustainable retail financial services business in India, anchored by Godrej Group’s 125+year legacy of trust and excellence. Godrej Capital has a special focus on learning and capability development across its employee base and is committed to diversity, equity, and inclusion as a guiding principle.


The organization has been consistently recognized as a Great Place to Work™ receiving certifications in 2022 and 2023. As it stands, Godrej Capital holds a spot among India's Top 50 Best Workplaces in BFSI 2023 and is also recognized as one of India’s Great Mid-Size Workplaces 2023. Beyond that, it has also had the honor of being named the Best Organization for Women by The Economic Times in both 2022 and 2023, and the Best Workplaces for Women by Great Place to Work in 2022 and in 2023.


Job Purpose - The role incumbent will be responsible for Recovery of Bounce cases and Fraud Control.


  • Role- Recover Dues from customer and Report regarding strategies of collection to manager
  • Plan & execute the collection strategy for the month/ quarter to ensure regional goals are over achieved.
  • Identifying the Fraud customers and Recover the dues for the same.
  • Relationship management with DSA, connectors & individual concerns where business leads can come from
  • Control & monitor distribution network, plan collection and Fraud control promotion activities
  • Working with support functions for optimum TAT and service delivery
  • Feed backing to customers on loan status & resolution required
  • Must have customer centricity and create a culture of customer satisfaction across all levels within the team.
  • Maintaining database and MIS & reporting on a regular basis.


Qualification & experience - Applicant should be Graduate from any Equivalent

Experience of 5 to 7 years in Collection.


Essential skills -

  • Excellent communication
  • Ability to understand business financials & assess health of cases
  • Relationship building & networking
  • Good analytical skills
  • High on integrity
  • Proficient in MS Office – Excel, PowerPoint


Nature of role - Field based


Locations - KANCHIPURAM, YAMUNANAGAR, NCR AND KOCHI