Fee Collection Executive

5 months ago


Kochi Kerala, India SLBS MARKLANCE Full time

Fee Collection Executives

We are currently seeking a dynamic and results-driven Fee Collection Executive to join our team. The Fee Collection Executive will be responsible for managing fee collections and ensuring timely payments from our students. This role requires excellent communication skills, attention to detail, and a customer-centric approach to resolve payment issues and maintain positive relationships with our students.

**Responsibilities**:

- Work closely with the student enrollment team to verify payment arrangements and resolve billing discrepancies.
- Negotiate payment plans and provide financial counseling to students facing difficulties in meeting their payment obligations.
- Maintain accurate records of student accounts, payment status, and communication interactions in the company database.
- Address student inquiries and concerns regarding billing, payment options, and account statements in a timely and professional manner.
- Adhere to company policies and procedures related to fee collection, data privacy, and compliance with regulatory requirements.

Required skills
- Excellent communication skills
- Experience within a collections environment
- Assertive and confident with telecommunications
- Outstanding negotiation and influencing skills
- Results and target driven
- Ability to handle and diffuse challenging calls
- Empathising with people in difficult situations

Location : Palarivattom, Kochi

contact: 8086002343

Pay: ₹15,000.00 - ₹23,461.98 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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