![DBS Bank](https://media.trabajo.org/img/noimg.jpg)
Client Servicing Manager, Custody Operations
1 week ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Ensure that all Service Level Standards agreed with various units and clients are met with high levels of integrity and professionalism.
- Provide custody clients like FPI, FDI, FVCI, AIF, etc. with a single point of contact on all matters pertaining to the custody FX relationship.
- Manage FX booking for custody clients in coordination with DBS T&M
- Assisting client on documentation associated with FX processing to meet regulatory requirements including FC-GPR / FC-TRS reporting
- Prepare and disseminate custody circulars on market developments, operation changes, regulatory & securities industry updates. Incumbent should be seen by the clients as ‘their’ person in India as they normally would not have a local presence.
Key Accountabilities
- Achieve consistently high performance service levels of all major clients.
- Liaise with SEBI, RBI and Depositories to keep abreast of changes and updation of our operational procedures.
- Achieve high satisfaction ratings in client due-diligence visits, surveys and market surveys
- Support custody product owner and Head, Custody in revenue-engineering activities
- Quarterly marketing event with intermediary channels
- Update market guide on regular basis
- Negotiate solutions and acts as a liaison with internal and external customers, as necessary
- Ensure essential procedures are followed, contribute to defining standards
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding DBS, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as have accountability to maintain these standards.
Job Duties and Responsibilities
- Establish good working relationship with reputed FI clients including FPIs & PEs
- Establish good working relationship with the depositories, SEBI and RBI
- Guide client on documentation associated with FX processing including guiding and assisting client on FC-GPR / FC-TRS reporting
- Conduct marketing events on Quarterly basis for intermediaries
- Responsibility for ensuring that the compliance of all procedures with banking/statutory requirements and securities industry are updated as per market developments.
- Participating in projects affecting custody processes arising from new/revised business areas.
- Initiate continual enhancements to productivity and quality of service in line with developments within Processing & Services Group and the Bank
- Planning for operational changes to meet securities and custody market developments
- Ensure prompt responses to clients’ queries (24-hr turnaround / acknowledgement).
- Work with the client on account structure so that the account registration process with SEBI / RBI is smooth.
- Liaise with client on the account opening document requirements.
- Ensure that the transition of new business is smooth.
- Offer innovative solutions to provide clients with value-added services, in consultation with product / operations.
- Prepare responses to issues and presentation slides for clients’ service reviews and due diligence visits.
- Liaise with other sections within branch, with Head Office on regulatory or operational issues impacting credit arrangements and overall Bank relationship
- Keep abreast of market developments and keep the clients updated on the same.
Experience
- Non-technical Experience:
- Problem solving, management and
- Leadership skills.
- Customer/Business Focus,
- Teamwork & Collaboration, Change/Innovative Skills
Technical Experience
- Good market and regulatory knowledge of FX transactions including Foreign Investment regulations /FEMA
- KYC of Funds
Years of Experience
- 3-5 years in FX operations for Graduates/Post Graduates
- 2 years in managing client’s One-Off Transactions and documentation associated with FX processing and FC-GPR / FC-TRS reporting
Education / Preferred Qualifications
- 3-5 years of experience in servicing custody and derivative clearing clients
- Good university degree or equivalent majoring in Business Administration, Financial Accounting, Science, Engineering or equivalent with some financial/banking experience preferred.
- Degree in Securities Law is preferable
- Should be street smart with good communication skills
Work Relationship
- Superior(s) : Direct Superior
- Peers : IT Support, Operations Team, Marketing, Finance & Controls, Systems and other branch sections
- External Parties : Depositories, SEBI, RBI, Exchanges, Auditors, Clients, Legal, Brokers, Other Custodian Banks, Correspondent Banks, Authorities and Head O
-
Client Servicing Manager, Custody Operations
1 week ago
Mumbai, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Client Servicing Manager, Custody Operations
1 week ago
Mumbai, Maharashtra, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Client Servicing Manager, Custody Operations
5 days ago
Mumbai, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Client Servicing Manager, Custody Operations
1 week ago
Mumbai, India DBS Bank Full timeBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Custody Operations – Wealth Management
3 weeks ago
mumbai, India Arin Consultancy Private Limited Full timeKey Responsibilities: Custody Operations: Provide strategic direction and leadership to the Custody Operations team, ensuring efficient and compliant operations. Assist team in day to day operations. Automation Projects: Drive and oversee automation initiatives within Custody Operations to enhance efficiency and reduce manual processes. Client...
-
Custody Operations – Wealth Management
2 months ago
mumbai, India Arin Consultancy Private Limited Full timeKey Responsibilities: Custody Operations: Provide strategic direction and leadership to the Custody Operations team, ensuring efficient and compliant operations. Assist team in day to day operations. Automation Projects: Drive and oversee automation initiatives within Custody Operations to enhance efficiency and reduce manual processes. Client...
-
Custody Operations – Wealth Management
1 week ago
Mumbai, Maharashtra, India Arin Consultancy Private Limited Full timeKey Responsibilities: Custody Operations: Provide strategic direction and leadership to the Custody Operations team, ensuring efficient and compliant operations. Assist team in day to day operations. Automation Projects: Drive and oversee automation initiatives within Custody Operations to enhance efficiency and reduce manual processes. Client...
-
Mumbai, India Riverforest Connections Private Limited Full timeJobRole: Custody client Service teammember.TheApplicant would be a part of custody client servicing team of theBank.Periodicservice review calls with domestic clients like PMS AIF etc as wellas foreign clients like FPI FDIetc.Ensurethere is proper holdholding of all new custody clientsat each and every stage of onboarding andhave welcome calls post...
-
Mumbai, Maharashtra, India Riverforest Connections Private Limited Full timeJob Role: Custody client Service team member. The Applicant would be a part of custody client servicing team of the Bank. Periodic service review calls with domestic clients like PMS, AIF, etc as well as foreign clients like FPI, FDI, etc. Ensure there is proper holdholding of all new custody clients at each and every stage of on-boarding and have...
-
mumbai, India Riverforest Connections Private Limited Full timeJob Role: Custody client Service team member. The Applicant would be a part of custody client servicing team of the Bank. Periodic service review calls with domestic clients like PMS, AIF, etc as well as foreign clients like FPI, FDI, etc. Ensure there is proper holdholding of all new custody clients at each and every stage of...
-
Liminal Custody Solutions
1 month ago
Mumbai, India Liminal Custody Solutions Full timeDescriptionAbout Liminal:At Liminal our mission is to simplify self custody. We make digital assets safer, efficient and rewarding for individuals and businesses without giving up control and ownership.Liminal is an enterprise-grade platform that offers a robust infrastructure for managing digital assets.Liminal enables exchanges, custodians, banks, trading...
-
Liminal Custody Solutions
3 weeks ago
Mumbai, India Liminal Custody Solutions Full timeDescriptionAbout Liminal:At Liminal our mission is to simplify self custody. We make digital assets safer, efficient and rewarding for individuals and businesses without giving up control and ownership.Liminal is an enterprise-grade platform that offers a robust infrastructure for managing digital assets.Liminal enables exchanges, custodians, banks, trading...
-
Custody Asset Servicing
2 weeks ago
Mumbai, India JPMorgan Chase & Co Full time**JOB DESCRIPTION** About JPMorgan Corporate & Investment Bank** JPMorgan CIB, a division of JPMorgan Chase Bank, N.A., is a global industry leader with $15.2 trillion in assets under custody. JPMorgan provides innovative custody, fund accounting and administration and securities services to the world's largest institutional investors, alternative asset...
-
Manager/AVP - Client Services
6 days ago
Mumbai, India HSBC Full timeSome careers open more doors than others.If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC Securities...
-
Manager/AVP - Client Services
2 weeks ago
mumbai, India HSBC Full timeSome careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC...
-
Manager/AVP - Client Services
2 weeks ago
Mumbai, India HSBC Full timeSome careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Securities...
-
Manager/AVP - Client Services
1 week ago
Mumbai, Maharashtra, India HSBC Full timeSome careers open more doors than others. If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Securities...
-
Pms client Service and Operations
2 months ago
Mumbai, Maharashtra, India Arin Consultancy Full timeITES / BPO / Operations / Customer Service / Telecalling Mumbai _Mumbai Western Suburbs_ March 7, 2024 - March 8, 2025 Financial Services **Job Overview**: - **Office Location (Area) **Mumbai - **Required Education **Commerce Graduate or equivalent degree - **Course Type **Full Time - **Min Required Experience (Years) **2 - **Max Required Experience...
-
Pms client Service and Operations
24 hours ago
Mumbai, Maharashtra, India Arin Consultancy Full timeITES / BPO / Operations / Customer Service / Telecalling Mumbai _Mumbai Western Suburbs_ March 7, 2024 - March 8, 2025 Financial Services **Job Overview**: - **Office Location (Area) **Mumbai - **Required Education **Commerce Graduate or equivalent degree - **Course Type **Full Time - **Min Required Experience (Years) **2 - **Max Required Experience...
-
Mumbai, India JPMorgan Chase & Co. Full timeThe Custody Product Management function is global and responsible for the end-to-end ownership of business delivery, product strategy, P&L, and governance of the Custody business. This role is within Custody Product Management and will support the full breadth of responsibilities in the Custody Product Team. The successful candidate will complete data...